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• Introducing the all-new Zoho Survey

  The wait is over! With its latest release, Zoho Survey is now bigger and better. A lot has changed and we're bringing you a handful of new features along with a complete makeover of the product. We hope you like the update and find the surveying experience to be smoother than ever before.  ​ Highlights UI updates Builder: We've reworked the builder to make it much easier to navigate. Be it adding an option or a page or moving pages, it's now just a click away. You can easily add and edit questions

• Recent Topics

• FILE_NOT_SUPPORTED Error making Bulk Write request

  Hello, I am trying to perform a Bulk Write request to the Leads module of Zoho CRM. I am able to successfully upload a zipped CSV file but I get the following error when I initiate the bulk write job: 400 - {"status":"error","code":"FILE_NOT_SUPPORTED","message":"File

• How to easy change layout in existing records in Deals?

  Hello, So far i have used only 1 layout in Deals. I have about 1000 records. Now i want to make new layout. So i have 2 layouts: Layout Old (1000 records) Layout New (0 records) How to easy change layout from Layout Old into Layout New for existing records?

• How can Outlook 365 link back into Zoho Projects so meetings and events in Outlook calendar show in Zoho?

  We use Outlook 365 for our emails and diaries and have integrated Zoho Projects with Office 365. One challenge we face is getting Zoho Projects to recognise when we have meetings and events in Outlook and not allow project managers to assign tasks over that period. Is there a way to resolve this? Thanks

• Smart Prompt is now powered by Zia

  Hello everyone, We're excited to announce the launch of natively hosted Large Language Model (LLM) to power our AI offerings. What is LLM? LLM stands for Large Language Model, a powerful AI technology that processes and generates human-like text based

• Log a call: Call Duration for Inbound is mandatory but inbound is optional

  Hi Team Can you advise on why the call duration for the inbound call type is a mandatory field? We have a use case where we are manually logging a call but do not use the call duration field. The field does not have the option to make it non mandatory

• Bigin Android app update: Introducing an option to change language -> Set your preferred language directly from within the app

  Hello everyone! In the latest version(v1.7.22) of the Bigin Android app update, we have brought in support for an option to change the app language directly from within the app . Currently, we have supported 28 languages, using which you can choose the

• (Infinite reloads BUG) Unable to create E-Mail account @mydomain

  Hey there! I'm on Zoho.eu and trying to create an email account for my company. I've already done this for other websites and use cases so the process I'm quite familiar with. I'm on this page and click the link on the bottom "Try free email" (which is

• In Zoho Analytics picklist values are doubled because of translations

  Hi, we have our CRM set in Italian by default, because of non Italian-speaking users we traslated all modules and fields in English, too. As a matter of fact, when I try and use picklist values as filters or dimensions in a chart in Zoho Analytics, the

• How do I create a new business email address in Zoho Mail

  Hi, Sorry for a newbie question. I am unable to find a URL or a specific place where I can go and create a new email address like support@mycompany.com in Zoho Mail. Please help anyone!

• Outgoing blocked: Unusual activity detected

  Dear Zoho Team, I've received a notification that outgoing emails from my account have been blocked due to unusual activity. I'm providing the requested information below to assist with the review: Nature of Business: I operate Midweb (https://www.midweb.co),

• Can I integrate Whatsapp Flow in Zoho CRM?

  I expect I can send Whatsapp flow template through CRM, so for example if the deal stage has been changed to 'Won' then I will send whatsapp flow template to get feedback from customer I mean, sending this one https://www.youtube.com/watch?v=0s_0Y84

• Can't access to a Custom Module in Client Script

  I just created a new Module few hours ago. Now I'm trying to fetch data from this module in a client script but I cant't. When I write ZDK.Apps.CRM. it doesn't recognize the new module. It recognize all other modules (from Zoho and custom) but not the

• 3 year sick leave cycle

  How do you set up a sick leave cycle for South Africa? In SA the sick works like this for the first 6 months you get 0.83 paid sick days a month, then after 6 months you sick leave balance is reset to 30 days that can be used over a 36 month cycle.  This

• GET Related Records Data does not respond to fields Query Parameter

  I am trying to get a list of emails linked to a Contact, using the GET Related Records Data API call. It works if I want all the record fields. However, although the V2 guide specifies a "fields" Query Parameter, this is ignored. So even though I use

• Dynamic Images in KPI

  In Zoho Analytics, how can we change images based on the applied filter? For example, I want to dynamically update the logo or any other image based on the selected filter. Whatever filter is applied, the corresponding image should be displayed. I recently

• Removing Shifts Tab in Time Off

  My organization doesn't use the shifts function and would like to hide that tab from view (or delete it completely). Is this possible somehow?

• What's New in Zoho Books - April 2024

  Hello users, We are back with a bunch of new features and enhancements to make your accounting experience seamless. Keep reading to learn more about them. WhatsApp Integration in Zoho Books You can now connect WhatsApp to your Zoho Books organization

• What's New in Zoho Books - August 2024

  Hello users, We've rolled out new features and enhancements to elevate your accounting experience in Zoho Books. Dive in to discover what's new in Zoho Books this August. Update Reports Permissions We’ve enhanced report permissions in Zoho Books to make

• Bank reconciliation with Accounting currency with Foreign Currency bank accounts

  We are unable to perform Bank reconciliation for Foreign Currency bank accounts and tie-up with General Ledger account, which will be in Accounting currency.

• Dynamic integration of ZOHO CRM Data into ZOHO SHOW

  Hello, We are making offering with good design on ZOHO Show. A lot of data in those offerings are filled with Data present in ZOHO CRM (Account name, Name of the deal, Amount of the deal...etc). Thus could we push (in API ?) specific data from those fields

• Merge templates sharing and execution by team members

  Hi all, I need help on writer. Hope this group is the right one as well. I have a merge template created in Writer using Superuser, and I will require the team members to just run the merge filtering records, say using a quotation or invoice number that

• API - Pulling next 10 records from Emails endpoint

  We are attempting to pull Emails from Accounts using the API (/Accounts/ID/Emails). The call works fine, but we are trying to implement the paging. Documentation seems to suggest using the index parameter with the next_index value returned, but we have

• configuring/coding send notification

  Hi, I have an issue by sending a notification in a task management app. I'd like to address the guy, who is in charge. Sending email is fine, but notification is not. Thanks for any assistance! George Thanks, it seems it's working. I needed a user type

• Client script syntax question

  Hi, I don´t know why this sytax is incorrect. /** * log("sample logging statement") --> can be used to print any data in the browser console. * ZDK module can be used for customising the UI and other functionalities. * return false to prevent <SAVE> action

• Client/Brand Lists in Marketing Plus Campaigns

  My agency is looking at possibly signing up for Zoho Marketing Plus for Agencies but we are trying to figure out the best way to set things up. From my understanding, you create an account (portal), and then you make a new "brand" for each client within

• Creating leads via API

  Hi We are working with a local vendor that is generating leads for us. They have integrated with ZOHO in the past, they told me: We need $refreshToken = "1000.cd05354...…..."; $clientID = "1000.4ECE...…..."; $clientSecret = "1ddf5fcd17......"; So I gather

• Reproducible bug in Zoho Workdrive sync agent for Windows

  I've observed a recurring and reproducible failure in the Windows desktop app for WorkDrive, related to the registration of the OverlayIcon handlers that are added to the registry. When I installed Windows 11, I configured my ProfilesDirectory (C:\Users,

• Emails to Hotmail/Outlook are being blocked – IP blacklisted

  Hello, I am using Zoho Mail with the domain ghayatalbahr.com, and I’m unable to send emails to Hotmail/Outlook addresses. The bounce message says that Zoho’s sending IP (199.67.81.1) is on a block list (S3150). Please help by either switching my account

• Limits on test emails

  Why do you have limits on test emails? Can they be removed?

• CORS problem with APIs

  When I try to call web services from Postman, I don't have a problem I can get responses without problem. But when I try to call Zoho web services from my web application I have a CORS problem. For local development I download a Chrome extension for prevent

• Users cannot set due date?

  The due date field under the "Edit Layout" page is set to not visible and I cannot change it by clicking on the little red light bulb. I was almost certain that users are able to view and edit the due date at the time of ticket creation. Is there a way to make the due date field visible to users? Thanks, Jamie

• Light Agents

  Can Light agents extract reports from the Analytics module? Kindest Regards Ahmed

• Opening & Closing Balance - Zoho Desk

  I would like to track the opening and closing balance of total tickets for each day in Zoho Desk. I need a way to represent this data in Zoho Analytics or another application for easy tracking.

• invokeUrl - send body with GET request

  Hello, I am trying to utilize the invokeUrl Deluge function to send a GET request with JSON request details in the body to my Node.js (Express) API. Request information is sent in the body because the request data can exceed URL parameter length and because

• Bug Alert - Duplication of Tickets in Zoho Support

  Due to a bug that crept into our email infrastructure, duplicate copies of emails were fetched into and displayed within Zoho Support today.  We've already identified the root cause and built a fix for it.  Additionally, an automatic background program will identify and clean up all the duplicate emails you might have received so far.  The same should be rolled out to all users shortly. We'll keep you posted here as and when the fix is applied.  We apologize for the inconvenience and understand that,

• Zoho User Group (ZUG) Meetup is Back in the USA!

  We’re excited to bring the Zoho User Group (ZUG) Meetup back to the USA! Join us for an insightful session where we’ll explore how businesses of all sizes can optimize their lead nurturing process using Zoho SalesIQ and other Zoho applications. Session

• Ordering of Teams

  Hi there, Currently, we cannot order Teams in Zoho Desk. Teams are ordered as they were created. It would be really helpful if we could customise the order of Teams. For example: We have the following Teams: Shipping Customer Service Sales Compliance

• B2B2B SaaS: How to visually identify affiliate-referred clients in Zoho Desk ticket listings?

  We're using Zoho Desk standalone (without CRM) for our B2B2B SaaS company, where we support both direct clients and their end customers. Challenge: We need agents to visually identify tickets from clients who were referred by specific affiliates directly

• You should be able to edit the invite template of Zoho Meeting when sending it to an email

  What the title says. Is there a way I don't know about?? Thanks. FV

• New App Menu Doubt and Question

  Hi member, Now my Creator C6 able to have the Newest App Menu. The UI is nice. But I have several questions about this feature. 1) I construct two Title on above a component. But only one Title will be shown. Is it a bug or intended behavior? In fact,

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