I have a field action on the ticket number in my service form. After the user enters a ticket number the script will determine if that ticket is already entered, and if so, will populate all of the fields allowing the user to edit the data.
Here's the problem. If there is a change that the user doesn't want to save, clicking cancel does not clear all of the data nor does it exit the form and return to the report from which it was called.
If the user edits a ticket from the report list, there is a window with an "X" to bail out, but not when the ticket was auto populated.
How can I force all form entries to appear in the window with an exit?