Can ZOHO Campaign or ZOHO CRM track if an email has been replied to
I am trying to create a workflow that will send an email out to a lead only if they did not reply to the first email. Other than manually changing the lead status, is there a way to automate this process?
Is there a way to track in ZOHO Campaign how many people replied to an email? I see open rate, bounce rate, etc. But no reply rate.
Thanks
Cathy