Can't download record template as PDF on mobile

Can't download record template as PDF on mobile

Hi,
I used this to download a record template as pdf, it works on desktop but not on mobile:
openUrl("https://app.zohocreator.com/" + zoho.loginuser + "/" + zoho.appname + "/record-pdf/Report_Name/" + input.ID,"same window");

Getting a message: "Error Occurred. We are sorry for the inconvenience."

Any idea why?