Hi, I am having some trouble getting the sender adress to work for responses on tickets.

I would like to configure a sender adress that is different from the zohodesk emailadress that is normally used.

These are the steps I have followed:

1. Add a new sender adress and fill in the emailadress I want to use.

2. Press the activitation link in the verification email in the mailbox of the emailadress.

3. Try to send an email out to myself from the new sender adress.

The email never arrives eventhough it says it is verified.

It could very well be possible that this is an issue with the settings of the mailbox.
Does anybody have any ideas on how to get the sender adress to work?