I have a BAU application we use for tracking delivery and collection requests, I also have another application that tracks the repairs on any returned devices.

On the BAU application we can select the service request and select "Faulty Device Collection" if we have a faulty device coming in.  

What I would like the BAU application to do is raise an initial entry in the Repair Tracker application, copying a numbe rof field values from the BAU app to the Repair tracker app, when I complete the BAU ticket, if the service request is "Faulty Device Collection"

Is this possible and if so could someone give me some guidance ?

Appreciate any help

Kind Regards

Matt