Email updates (comments) to bug submitters not arriving

Email updates (comments) to bug submitters not arriving

Dear Zoho,

When I make a comment on a bug submitted by someone else, regardless of whether I tick the box "Send Mail Notification" or not, no email is sent to the user who submitted the bug.

This is a really critical feature for us, to notify users to log into the portal and check the status of their issue. Am I missing something?

Thanks, Chris.