Formatting email submission so it appears correctly in Zoho
I've figured out how to submit records to my zoho application using email. These are emails I am forwarding. The problem is now formatting the email so it doesn't show up as garbage in Zoho.
I've found that changing the text encoding on the email to Unicode (UTF-8) will eliminate the problems with reading some characters such as apostrophes (').
It appears the submit data by email function reserves the colon (:) for identifying the fields that I'm using in the form. My work around is to replace all of the colons in the email with semicolons. Not pretty, but it works.
The biggest problem however, is new lines, carriage returns or breaks. To keep things simple I'm reformatting all of the emails as plain text before I send them to the application. The text that is submitted in the email shows up as one long line in Zoho. How do I get Zoho to recognize the end of a line? I've tried adding /n and <br> to the ends of the lines of the email and it still shows up as one long line in Zoho.
Suggestions?