Full Hebrew Language Support for Client-Side Zoho Assist Interface

• Topic Participants

• Ram Freedman

  

• Surya Devendiran

  

• Ayman Khan

  

• Sticky Posts

• Attention: Upcoming changes to Zoho Assist support for older windows versions

  At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.

• End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

  Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.

• Zoho Assist: Important Security Upgrade Notice

  Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

• TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

  As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

• Release Notes: Version 1.82, February 2015

  New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

• Recent Topics

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• Zoho Desk - Zoho FSM Integration issue on Mobile and iPad

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• Replies sometimes creating separate ticket

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• Allow Attaching Quartz Recordings to Existing Zoho Support Tickets

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• I'm getting this error when I try to link an email to a deal inside the Zohomail Zoho CRM extension.

  When I click "Yes, associate," the system displays an "Oops!! Something went wrong" error message. I have attached a screenshot of the issue for reference.

• Custom Fields

  There is no way to add a custom field in the "Timesheet" module. Honestly, the ability to add a custom field should be available in every module.

• Workflow Down/Bug

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• Remove the “One Migration Per User” Limitation in Zoho WorkDrive

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• Translation from Chinese (Simplified) to Chinese (Traditional) is not working. It randomly translated. Google Translate accurately but zoho translate is not working at all

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• All new Address Field in Zoho CRM: maintain structured and accurate address inputs

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• Call result pop up on call when call ends

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• Deleting Salutation Field

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• Zoho Mail iOS app update: Access Delegated Mailbox.

  Hello everyone! You can now access the delegated mailbox from within the iOS version of the Zoho Mail app. To access the delegated mailbox: Open the Zoho Mail app. Go on to the 'Email' module. Tap the profile picture. Choose the delegated mailbox Please

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• Introducing parent-child ticketing in Zoho Desk [Early access]

  Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

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• Improved Contact Sync flow in Google Integration with Zoho CRM

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• Please can the open tasks be shown in each customer account at the top.

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