Get Ready for In-Person Meetups Across Asia-Pacific this April 2025

Get Ready for In-Person Meetups Across Asia-Pacific this April 2025

Hello to our vibrant Asia-Pacific Community! 

We are thrilled to bring our Zoho Desk Experts to your cities!
 



What's more special than meeting in person? 
This is your chance to:
  • Connect directly with our experts
  • Address your concerns firsthand
  • Discover new opportunities
  • Share your valuable experiences
Get to meet our experts coming to address your concerns, discover opportunities, and learn your splendid experiences in person. 
Plan Ahead! Secure Your Spot!
Click on the registration link to book your seats in advance. 
CITY
DATE
TIME
REGISTRATION LINK
Kuala Lumpur
April 22, 2025
10:00AM -1:00 PM
Singapore
April 24, 2025
10:00AM -1:00 PM
Manila
April 28, 2025
10:00AM -1:00 PM

Our experts aim to cover the following topics during the meetups.
  • Branding & Department Management 
  • Omnichannel & Self-Service Strategy 
  • Boosting Agent Productivity
  • Personalization & Automation 
  • Extensibility & Integrations 
  • Intelligent Support with AI & Automation
  • New Releases in Zoho Desk 2025
But that's not all! Our discussions go beyond just topics; we're open to expanding our discussions further, diving into new ideas and fresh perspectives beyond the set topics.
Let's meet, share, and explore the magic of elevating customer support experience. 

Meet the Experts Heading Your Way



If you have any questions, please type them in the comments below. For questions, please mail dhivya.ashok@zohocorp.com
Looking forward to meeting with you in your city, collaborating and leaping beyond. 
Regards,
The Zoho Desk Team

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