We would like to give our end users the ability to create tickets through the Zoho Desk Help Center, where they can see updates to their open or closed issues in multiple departments (selectable) and also submit to a department.

Forms should be dynamic and adjust to the different departments form fields.

Can we customize the Help Center forms to our needs, or can we use Zoho Forms to meet our needs?

If Zoho Forms, please elaborate what constitutes a user in the subscriptions: end user or agent that creates the forms?

Are we able to embed the URL into the Zoho Desh Help Center?