How can I convert a regular email into a ticket?

Some of my customers insist on sending me requests directly to my personal mailbox (Zoho Mail). How can I easily convert this into a ticket in Zoho Support?

If I forward it to a Zoho Support email channel, this creates the following 2 problems:

1. It sets ME as the person making the support request; I can edit the ticket to change this but its obviously fiddly

2. Even if I edit the ticket and change the ticket creator, I still have the issue that clicking on the "Reply" button in Zoho Support" will address replies to the email originator instead of the ticket creator.

Kevin