I then disabled the CREATE workflow rule and created a new rule to execute on CREATE or EDIT and setup the webhook in the same way. This resulted in a new account being entered in the Zoho Creator app whenever a CRM record is changed. Initially I thought that EDIT would refer tho the existing record in the Creator app being updated with information that was changed in the CRM rather than a duplicate being created though given the URL specified in the webhook is
https://creator.zoho.com/api/<ownername>/<format>/<applicationName>/form/<formName>/record/add/ it's understandable (yet confusing) that all data that is sent from the CRM is added.
Should I be able to have a NEW record created in the CRM be sent to the Creator app and then have any subsequent updates to that CRM record update without any duplication in Creator?