Hi,
I have two users in Zoho CRM. One of them, has inbox IMAP account configured to view the inbox of the corporate mail account.
The IMAP has been configured so that the other user can send mail from corporate account.
During some days, mails have been sent from both users to contacts and potential clients, so when enter one contact or potential client register, in the section 'email', all emails sent to that contact appear and can be viewed.
Lets say user 1 has the inbox corporate mail account configured, so user 2 cannot access the corporate inbox.
I need user 2 can access corporate inbox, so I have to unconfigure IMAP from user 1, and configure to user 2.
When I press the button to remove imap settings, I receive a waring telling that all mail will be lost. What I don't want in any way, is to loose the historical mails sent to contacts.
I wonder if, when I press remove IMAP settings, accept the warning, and configure again to user 2, the mails sent to the contacts will appear in the contact's registers or not. I ask this, because if I lose them, it will be an irreversible action.
Will them be lost? Is there a way to do this without losing data?