Important Update: Changes to Google Translate Support in Zoho SalesIQ
We’re updating our default chat translation options across all Zoho SalesIQ data centres to offer a more secure, in-house solution for your translation needs.
What’s changing?
- We will be offering Zoho Translate (our in-house tool) as the default translation option for all data centres; secure, private, and in-house. The Google Translate option (under Global settings) will not be available by default anymore.
- You can still choose to continue using Google Translate for your translation needs. Google Translate will be available as a separate integration and can be used with your Google Translate credentials. Refer our help-guide for the steps to integrate.

IMPORTANT: The transition from Zoho Translate to Google Translate will be live for all DCs effective from December 31, 2025.

What can you expect?
User type
|
What's coming?
|
Existing users using Google Translate (Global settings) | A prompt will appear to switch to Zoho Translate. If not switched by December 31, 2025, you will be automatically transitioned. |
Existing users not using Google Translate (Global settings) | Zoho Translate will be enabled by default; Google Translate will be available as an integration and can be used with your Google Translate credentials. |

Note: For new users (Pro & Enterprise), Zoho Translate is being enabled by default. Google Translate is provided as an integration and can be used with your Google Translate credentials.
Why this change matters?
- Switching to Zoho Translate eliminates dependence on external sub-processors like Google Translate, giving you greater privacy protection and control over data handling.
- This update also ensures compliance with global privacy standards in all regions while providing a secure, reliable translation experience.
- Zoho Translate is built in-house, giving better control over your data while still allowing you to use Google Translate if you need it.
Warm regards,
Team Zoho SalesIQ