JVM error when executing Zoho Databridge for first time (Windows Server 2019)

JVM error when executing Zoho Databridge for first time (Windows Server 2019)

Hi, I have followed the guide defined here https://help.zoho.com/portal/en/kb/analytics/user-guide/import-connect-to-data/relational-databases/articles/zoho-databridge#4_Can_I_independently_download_Zoho_Databridge
in order to install the Databridge (it's not the first I install, so this error is even weirder).


I downloaded the exe and installed in default folder, pasted Serial Key when propted and then started the service:

Checking the logs folder in C:\Program Files (x86)\Zoho Databridge I can see:

agent-log0.txt:
  2. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] Max Memory: 1280

  4. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] Current jre version is :: 11.0.17, Checking if agent jre update required

  6. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.updater.AgentProbeUpdater$AgentJreUpdate.checkAndUpdateJre] Jre update not required for agent

  8. [18|Wed Feb 21 17:30:24 UTC 2024|INFO|com.zoho.agent.system.starter.StarterPreCheckAction.deleteUnwantedFiles] Deleting the unwanted files.

  10. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.StarterPreCheckAction.moveCacertsFile] Moved the cacerts file

  12. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.startServer] [ Register agent is getting called ]

  14. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.<clinit>] Service max thread :: 10

  16. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.scheduleOneTimeTask] Creating the one time schedule task

  18. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.framework.Scheduler.scheduleRepetitiveTask] Creating the repetitive schedule task

  20. [18|Wed Feb 21 17:30:25 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.createInitializedLock] Install lock file generated successfully

  22. [19|Wed Feb 21 17:30:26 UTC 2024|INFO|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe ] 

  24. [19|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.framework.ZAClient.processRequest] [ Processing Request ] - REGISTERAGENT

  26. [19|Wed Feb 21 17:30:27 UTC 2024|SEVERE|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe - Failed ] 

  28. [19|Wed Feb 21 17:30:27 UTC 2024|SEVERE|com.zoho.agent.system.task.RegisterAgent.transferData] [ Registering Probe Header- headersPair ] :: [name=Pragma, value=no-cache, name=Connection, value=Keep-Alive, name=Accept-Language, value=en-us, name=agentUniqueID, value=DCAGENT, name=agentVersion, value=10.6.13, name=Accept, value=text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8]

  30. [19|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.utils.AgentUtils.shutDownAgentOnError] Agent is shutting down due to error

  32. [20|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.lambda$addShutDownHook$0] [Shutting down] - Deleting the lock file

  34. [20|Wed Feb 21 17:30:27 UTC 2024|INFO|com.zoho.agent.system.starter.AgentStarter.lambda$addShutDownHook$0] Agent is getting stopped
wrapper.log:
  2. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperManager Debug: Application start main thread: WrapperListener_start_runner Priority: 5
  3. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperSimpleApp Debug: start(args) Will wait up to 2 seconds for the main method to complete.
  4. INFO   | jvm 2    | 2024/02/21 17:30:37 | WrapperSimpleApp Debug: invoking main method
  5. INFO   | jvm 2    | 2024/02/21 17:30:37 | 
  6. INFO   | jvm 2    | 2024/02/21 17:30:37 | [ Running - Pre Starter action ]
  7. INFO   | jvm 2    | 2024/02/21 17:30:38 | WrapperManager Debug: Send a packet START_PENDING : 5000
  8. DEBUG  | wrapperp | 2024/02/21 17:30:38 | read a packet START_PENDING : 5000
  9. DEBUG  | wrapper  | 2024/02/21 17:30:38 | JVM signaled a start pending with waitHint of 5000 millis.
  10. INFO   | jvm 2    | 2024/02/21 17:30:38 | [ Data Collection Tool ][ Agent Started Successfully ]
  11. DEBUG  | wrapper  | 2024/02/21 17:30:39 | Pause reading child process output to share cycles.
  12. DEBUG  | wrapperp | 2024/02/21 17:30:39 | read a packet STARTED : 
  13. DEBUG  | wrapper  | 2024/02/21 17:30:39 | JVM signaled that it was started.
  14. DEBUG  | wrapper  | 2024/02/21 17:30:39 | Enqueue Event 'jvm_started'
  15. DEBUG  | wrapperp | 2024/02/21 17:30:39 | send a packet PING : ping
  16. DEBUG  | wrapperp | 2024/02/21 17:30:39 | read a packet PING : ping
  17. DEBUG  | wrapperp | 2024/02/21 17:30:40 | read a packet STOP : 0
  18. DEBUG  | wrapper  | 2024/02/21 17:30:40 | JVM requested a shutdown. (0)
  19. DEBUG  | wrapper  | 2024/02/21 17:30:40 | wrapperStopProcess(0, FALSE) called.
  20. DEBUG  | wrapper  | 2024/02/21 17:30:40 | Sending stop signal to JVM
  21. DEBUG  | wrapper  | 2024/02/21 17:30:40 | Enqueue Event 'jvm_stop'
  22. DEBUG  | wrapperp | 2024/02/21 17:30:40 | send a packet STOP : NULL
  23. DEBUG  | wrapperp | 2024/02/21 17:30:41 | read a packet STOPPED : 0
  24. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM signaled that it was stopped.
  25. DEBUG  | wrapperp | 2024/02/21 17:30:41 | socket read no code (closed?).
  26. DEBUG  | wrapperp | 2024/02/21 17:30:41 | Closing backend socket.
  27. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM process exited with a code of 1, setting the wrapper exit code to 1.
  28. DEBUG  | wrapper  | 2024/02/21 17:30:41 | JVM exited normally.
  29. DEBUG  | wrapper  | 2024/02/21 17:30:41 | Enqueue Event 'jvm_stopped'
  30. STATUS | wrapper  | 2024/02/21 17:30:42 | on_exit trigger matched.  Restarting the JVM.  (Exit code: 1)
  31. DEBUG  | wrapper  | 2024/02/21 17:30:42 | Preparing to restart with mode 4.

The error "Registering Probe - Failed" makes me think that is some kind of license key error but I have uninstalled and installed it twice so I don't think that's the cause.