Remote Assist with Zoho Projects

Organizations are slowly adapting to remote work culture, which may soon become the norm. This requires the project managers and business leaders to be well equipped to manage their customers and resolve their concerns remotely. Zoho Projects offers tools that can help organizations reach out to their customers and resolve issues on time without physical presence.

Using the Zoho Assist extension, product experts can connect with the users or customers via a screen sharing session. A technician who is assigned an issue can click on the invite button and send an email invitation to the customer to join the session and share their screen. By viewing the customer's screen in real-time they can expedite issue resolution and enhance customer experience.

Do try out our Remote Assist feature. If you need further assistance you can reach out to support@zohoprojects.com.