Hello, 

We have out staff Office 365 email accounts synced to ZOHO CRM. When staff send an email, it links it to the client account in ZOHO CRM.

This is great for allowing there to be a full record of all client communication listed onto the CRM account, as any good CRM system should have. 

What happens when a staff member leaves the organization? For example, we shut down a users Office 365 Email account as they no longer work for the company. This obviously breaks the IMAP connection and all of the emails are removed from the CRM, rendering the storing of those emails into the CRM as useless as they are not kept there permanently.

How can we make it so that the emails are stored in the CRM permanently, as a record of the custom relationship.

Thanks and looking forward to someone from ZOHO to reply. 

Nathan