Dear Zoho Desk Support Team,

I hope you’re doing well. I would like to report an issue regarding the ticket export functionality in Zoho Desk. Currently, when exporting tickets, the ticket threads or conversation history are not included — only the ticket summary and basic information are exported. This makes it difficult to review full discussions offline or maintain complete records.

Additionally, we’ve noticed that the data backup feature is not accessible from our end, as we are not the admins of the Zoho Desk account. Could you please let us know if there’s any alternative way for non-admin users to export or back up tickets along with their full thread history?

Your guidance on how to proceed or any possible workaround would be greatly appreciated.

Thank you for your time and support.

Best regards,
Nataraj M.