I am trying to create a basic aging report but have a bit of a difficult time getting some of the data across.

Sample report:

Grouped By:

      Ticket Owner

            Customer Name

                  Status (open\Closed)

Body of report

     Ticket ID (only able to see a long number in a range)

      Subject

      Ticket Created time

      Ticket Closed Time

      Resolution time (time between open and close) (only getting "1" as a value

      Total Time Spend (time tech spend on ticket) (only get "0" as a value)

Any help is greatly appreciated

Thanks.