Update Record Without Creating a New One
Hello,
I'm definitely a newbie so any help would be appreciated. I have a form where we collect documents from new hires. When employees are filling out the form the mandatory fields are the Candidate ID (pulled from Zoho Recruit) and email address. All of the document upload fields are optional because candidates may not have all the documents available the first time they use the form. They are allowed to fill it out again and attach any missing document uploads they didn't have available previously.
The problem I'm running into is our form recognizes previous entries using the candidate id and email address and groups them to our candidate database but for the upload report section it creates a separate record entry for each upload. So when you pull all of the candidate documents you have a single record for each time they accessed the form.
I know there's a way to merge document uploads to a single record and continue to merge as candidates return to the form and add more uploads but I can't figure it out.
Can someone help me please?