URGENT: Failure of embedded reports by user's geographic region

URGENT: Failure of embedded reports by user's geographic region

Since the Zoho server burp last week, most of my application is working fine. 

BUT, I've had 18 different reports out of our application fail to work as embedded tools in a very specific geographic region, Vancouver BC.  Those same reports are working fine in other parts of the country (Calgary, Toronto)

I've tried to recreate the same report and embed as new, same failure.

I've embedded those same reports onto pages with other working reports, same failure.

Tried using the permalink, same failure.

It's further complicated that I am in China this week, so the office staff are really struggling with missing tools.

HELP!

We've tried calling in to Zoho support, but without succes.