There's a complicated process that has wasted hundreds of hours in our support department. When a new user is created in our One account, the user should be linked to our enterprise account and NEVER receive any sort of trial. If the user tries to login to crm.zoho.com without clicking the invitation first, Zoho creates a Trial account without even asking the user. The user logs in and immediately is presented with a blank CRM environment. At that point we're screwed and have to contact support to disconnect the trial account. The user spends some time trying to figure out what they did wrong. Our support desk has to research the condition of the account, contact Zoho, wait for Zoho to fix it, and then walk the user through the login. The entire process takes about 2 person hours to resolve not counting the waste of Zoho support time.
If an enterprise account exists for a user's email, Zoho should NOT let a trial account get initiated without multiple levels of confirmation. This cross linking to a trial account that occurs happens every time since users are not expecting to need an invitation link when they are already associated with our One account.
Zoho should fix this issue.