We use zoho desk as a way to centralise communication with customer for any work we do, so we keep using it even when using zoho projects as we need a way to separate communication threads/requests, but this causes duplication of work where we have a task in zoho projects and then create a similar ticket in zoho desk to communicate with the customer.

I would like to avoid the customer having to learn how to use zoho projects as I know we can invite them to collaborate in there, I was hoping there would be a easier way for the customer to communicate with us about specific tasks. Perhaps if zoho projects has a function like zoho desk for tickets/requests it would be great to keep track of what we are doing, log the time and communicate with the customer having evidence of what was discussed.