What's New in Zoho Expense: May - June 2023

What's New in Zoho Expense: May - June 2023

Hello customers,
We're back again with new features and enhancements carefully curated to make your expense management experience more seamless and efficient. A new edition, new permissions for admins, exciting mobile app updates, and more are in store for you. Without further ado, let's take a look at the updates and read all about them.

Introducing the Kenya edition

Introducing one more edition for Zoho Expense: Kenya. Users can now create an organization by selecting their business location as Kenya and Zoho Expense will auto-populate the default tax rates of 16%, 8%, and 0%, once you enable VAT. Admins can also create custom tax rates based on their company's policies.

Admins can add a delegate for active and deleted users

Now, admins can add a delegate for any user. This is especially useful when a user who left the organization has a few reports that are awaiting their approval or has draft expense reports that are yet to be submitted. This feature also comes in handy for cases when an approver is unavailable, but a user needs an immediate approval for a business trip. 

With this feature, admins can simply appoint a delegate with approval access and get pending records approved. However, please note that admins can appoint only one delegate for a user.

To add a delegate for a user: Go to Admin View > Settings > Users. Select a user and click + Add Delegate. Add the delegate details and click Save.



Updates in travel documents section - Early access

In addition to the default document types such as Passport, Visa, and ESTA, you can now add custom document types that are required by your travel team. As this feature is in early access, you can send an email to support@zohoexpense.com to enable it for you. 

If a user has more than one passport, they can now mark a passport as primary and that passport will be used for booking their business trips. For a few travel documents, such as visas, the date of issuance is different from the date on which the document is valid. For this purpose, we've added the Valid From field to help travel teams track the validity of the users' travel documents.

To add or access your travel documents: Go to My Settings > Travel Documents.



New data type for custom fields - Date and Time

Level up your customization using Zoho Expense's flexible customization features. In addition to the existing data types such as text box, email, and phone number, we've now added a new data type: Date and Time.

To add a custom field with this data type: Go to Admin View > Settings > Modules. Select a module and navigate to the Fields tab. Click + New Field and select "Date and Time" under Data Type. Click Save.



Quick search for policies

If you set up multiple policies in your organization based on various criteria, you can quickly find the policy you're searching for using the Quick Search feature. No more scrolling to search for a particular policy!



Moved the Report field in expense forms

The Report field is now moved to the top of the expense creation forms to help users easily identify the field and associate the expense with a report. Once the report is selected, the policy will be prefilled and the categories will be fetched based on the selected policy.



iOS app updates

  • Introducing two new editions for the Zoho Expense iOS app: Mexico and Kenya. You can now create new organizations with the business location as Mexico or Kenya and we will automatically enable the tax rates applicable for the selected country once you enable VAT.
  • If your organization is integrated with Zoho Payroll, you can now reimburse your employee reports via Payroll from the report details screen.
  • View policy documents under the Personal Details section in My Settings.
  • Split the expense amount amongst users who were attendees of that expense.
  • Upload receipts for autoscan from the report detail screen to create new expenses to add to the report.

Android app updates

  • We've made a few enhancements to track your mileage accurately. 
  • While tracking your distance using GPS, we've now provided an option to contact support to help you in case of any issues. 
  • Add a delegate and out-of-office approver for yourself from Settings.
  • Initiate reimbursements from Zoho Payroll using the Reimburse via Zoho Payroll button.
  • View and download policy documents under the Personal Details section in My Settings.

We hope these features will help you manage your expenses more easily and efficiently. Give them a try and let us know what you think in the comments below. For any questions, write to us at support@zohoexpense.com.

Regards,
The Zoho Expense Team


    • Recent Topics

    • Video Upload from app says "unsupported aspect ratio" but is verified to be correct.

      I and my social media person are experiencing a problem where Social will not accept video uploads to Instagram. The error we receive is "unsupported aspect ratio" but looking directly at the file in question we see that the width and ratio both match
    • Disposable Email Addresses

      Dear zMail Team, Can you also bring out a few disposable email addresses for each accounts? That way occasional registrations and imminent spam from them can be largely solved right? ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/
    • Zoho sheet - Zoho expense

      I want to schedule to create an expense using Zoho Sheet and flow. That is the EMI that I pay on a particular date to the bank and should be itemised, like principal and interest on the loan. Can someone help me in this regard??
    • Ability to configure a schedule/shift for each user and/or crew in Zoho FSM

      Hello, In our team of Field Agents, we have different shifts. Some field agent always work from 7:00 AM to 4:00 PM while others work the evening shift like 4:00 PM to 11:00 PM. Sometime shift are on weekdays only or on weekend. It would be great to be
    • Free webinar: Streamlining customer service paperwork with the Zoho Sign extension for Zoho Desk

      Hello Everyone! Have you been wondering about bridging the gap between digitised customer service and business paperwork? Join our free webinar to learn how you can do this by connecting Zoho Sign, our digital signature app, with Zoho Desk, our online
    • Zoho Books | Product updates | July 2025

      Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho
    • Mail Search should allow grouping by conversation like Gmail.

      Having switched from gmail I have found the search function hard to use. Mostly because mail is not grouped by conversation in search. If I search for a word when looking for a conversation had with someone then sometimes 10 emails will come up from the
    • Improve Zoho Learn updated article notifications

      I noticed today while updating an article, that the notification users get says "[User Name] has published article [Article Name]..." My feedback to the product team is that it would be really helpful for an end user, if the system notification differentiated
    • Safari Support

      Safari, the world's second largest browser, zoho desk does not officially or fully support. That needs to change.
    • Can I get images from an "Image Upload" field in a webhook?

      I want to send images from 2 "image upload" fields via a webhook. Is this possible?
    • Ticket closure notification - all contacts cc'd on email thread

      Hello, If a client sends an email to our service desk and cc's in other people that work at the same company - so that they are in the loop of the service request. When the we close the ticket, only the ticket owner (person who emailed us - which created
    • Inactive account cleanup policy for Zoho Sign

      Zoho Sign reserves the right to delete accounts that are license free and inactive for more than 120 days. The account deletion will be initiated only after the user receives prior email notice about possible data deletion and how to backup the data.
    • Missde API documentation for Sales Receipt

      Hi! I noticed that the Sales Receipt endpoint is not currently listed in your API documentation (https://www.zoho.com/books/api/v3/introduction/). Could you please provide any available temporary documentation for this endpoint, along with a detailed
    • Multi-currency in Zoho CRM Forecast and Reports

      As a company we have branches in 4 different countries with as many different currencies. Our Sales Teams would like to work with their local currency as much as possible. The Forecast module using only 1 currency is practically usable only by the sales
    • How to select from pricebook when creating a salesorder or quote

      I am creating a sales order and when selecting the Products I do not see any where to select from pricebooks. How do i associate this to my orders?
    • Proposal for Creating a Unique "Address" Entity in Zoho FSM

      The "Address" entity is one of the most critical components for a service-oriented company. While homeowners may change and servicing companies may vary, the address itself remains constant. This constancy is essential for subsequent services, as it provides
    • Automatic Matching from Bank Statements / Feeds

      Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these
    • I cannot find my older documents from 2024 and 2023

      I cannot find my older documents from 2024 and 2023.
    • System default SLA descriptions can't be modified

      The system default SLAs have identical descriptions for all SLA levels, but their settings differ. However, I am facing an issue where I cannot modify these descriptions and save the changes. The content of the description box can be edited but the changes
    • Customising Help Center

      Hi I don't think it is possible to add custom pages to help center? We'd like to use this as a customer portal with support tickets, FAQ/Guides, Billing and contracts. Is there any plans to add a feature like this or an alternative way to do it other
    • Replies sometimes creating separate ticket

      Sometimes when a customer responds to an email coming from Zoho Desk, instead of adding a reply to the original ticket, a separate ticket is created. This happens even though the response subject line contained the ticket number, and the person responding
    • Ticket Approvals - External Users

      The ticket approval option - we need to be able to select external users (Contacts) for approvals. Sometimes we are working with an end user and their boss needs to approve a purchase. For example, working with a cashier on a broken cash register and
    • Force Users to Ask Answer Bot a question... First

      End users will always skip talking to a bot. It would be nice if Zoho adopted the standard and forced users to first ask a question to answer bot (or zia in some fashion) and then pass to the agent if it wasn't answered. Options to force the user to speak
    • View Answer Bot conversations?

      We are trialing Zia and are experimenting with Answer Bot on our knowledge base. So far so good! Management asks me if it is possible to view Answer Bot conversations, the purpose being to look over its shoulder and confirm that it is working as des
    • Mass Email an Account

      It would be nice to mass email an account stating there is an outage at their business or something specific to an account is needed to be mass communicated. Even if it makes a ticket for every Email Out to every contact in the Account. Think: the customer
    • Multiple Topics assigned to a single Campaign

      Hello, is it possible to assign multiple Topics to a single Campaign? We frequently write a content to our subscribers that spans multiple Topics and we would like to send it to all Contacts that are subscribed to at least one of the Topics. But it looks
    • Bigin Android app update: User management

      Hello everyone! In the most recent Bigin Android app update, we have brought in support for the 'Users and Controls' section. You can now manage the users in your organization within the mobile app. There are three tabs in the 'Users and Controls' section:
    • Zoho Projects Fonts and Accessibility missing

      I cannot find any more the tab where I can change the font in Zoho Project. I also checked the knowledgebase and there they have accessibility tab which I am completely missing. Is there some setup I am missing or is it a problem with our account?
    • Introducing Version-3 APIs - Explore New APIs & Enhancements

      Happy to announce the release of Version 3 (V3) APIs with an easy to use interface, new APIs, and more examples to help you understand and access the APIs better. V3 APIs can be accessed through our new link, where you can explore our complete documentation,
    • Zoho Books Custom Widgets Deprecation Error

      I created a simple sample widget with zet and published it using sigma Both in the Sandbox and Production the Widgets are showing this error
    • Problems with PDF files in notebook

      I'm evaluating Zoho Notebook as an alternative to Evernote and imported my Evernote account to Zoho Notebook. First issue is that notes in Evernote that comprise a PDF are turned into a 'group' with a single note page (that has the text from the Evernote
    • API (v3) Tasks sorting issue

      We are using the v3 API for Projects. When we gat all tasks, per page of 100 tasks, we get the task info alright. But when we try to sort based on DESC(last_modified_time) we don't get the correct sort order. It is roughly sorted by the last_modified_time,
    • Assemblies make my stock go negative

      I am sure this is just the way that we are using this feature, but we use assemblies, a lot. The issue for us is the way that the relive inventory and the fact that it makes our composite item stock go negative. I have added flows to auto assemble and
    • User Activity Reports

      I'd like to get data related to user activity.  For example, Login and logout times, emails sent/received, new records created , etc. Is that currently available. I just can't seem to find anything . Thanks, Dave
    • Help: Populate “Contact Owner” details into Customer custom fields (for email templates) in Zoho Books

      We want to send invoices on behalf of our sales agents, and include the agent’s name, email, and phone in the email body using placeholders. Plan is to copy the Customer Owner details into three Customer custom fields, so they can be used as placeholders
    • Undocumented Books API error message - 1000 - The requested action could not be completed. Please try again. | Unexpected error

      This code sometimes throws this error 1000 - The requested action could not be completed. Please try again. | Unexpected error What does it mean? result = zoho.books.updateRecord("salesorders",organization.get("organization_id"),salesorder_id,sales_
    • Partial payments for retainer invoices

      When a customer does not pay the entire retainer invoice there is no way to apply a partial payment. PLEASE add this function.
    • Making Tags Mandatory

      When creating an expense, is it possible to make the Tags field mandatory?  I see the option in settings to make other fields mandatory, like Merchant, Description, Customer, etc, but nothing about Tags. Thanks! Kevin
    • Mass Update not trigger workflows

      Hi, I have performed a mass update of all records in a custom module using a custom view. I have a dummy checkbox on my module that I turn on or off - hoping to trigger all the new workflows that have been created for that module. However, no workflows
    • Multi-Select lookup field has reached its maximum??

      Hi there, I want to create a multi-select lookup field in a module but I can't select the model I want the relationship to be with from the list. From the help page on this I see that you can only create a max of 2 relationships per module? Is that true?
    • Next Page