What's New in Zoho Expense: May - June 2023

What's New in Zoho Expense: May - June 2023

Hello customers,
We're back again with new features and enhancements carefully curated to make your expense management experience more seamless and efficient. A new edition, new permissions for admins, exciting mobile app updates, and more are in store for you. Without further ado, let's take a look at the updates and read all about them.

Introducing the Kenya edition

Introducing one more edition for Zoho Expense: Kenya. Users can now create an organization by selecting their business location as Kenya and Zoho Expense will auto-populate the default tax rates of 16%, 8%, and 0%, once you enable VAT. Admins can also create custom tax rates based on their company's policies.

Admins can add a delegate for active and deleted users

Now, admins can add a delegate for any user. This is especially useful when a user who left the organization has a few reports that are awaiting their approval or has draft expense reports that are yet to be submitted. This feature also comes in handy for cases when an approver is unavailable, but a user needs an immediate approval for a business trip. 

With this feature, admins can simply appoint a delegate with approval access and get pending records approved. However, please note that admins can appoint only one delegate for a user.

To add a delegate for a user: Go to Admin View > Settings > Users. Select a user and click + Add Delegate. Add the delegate details and click Save.



Updates in travel documents section - Early access

In addition to the default document types such as Passport, Visa, and ESTA, you can now add custom document types that are required by your travel team. As this feature is in early access, you can send an email to support@zohoexpense.com to enable it for you. 

If a user has more than one passport, they can now mark a passport as primary and that passport will be used for booking their business trips. For a few travel documents, such as visas, the date of issuance is different from the date on which the document is valid. For this purpose, we've added the Valid From field to help travel teams track the validity of the users' travel documents.

To add or access your travel documents: Go to My Settings > Travel Documents.



New data type for custom fields - Date and Time

Level up your customization using Zoho Expense's flexible customization features. In addition to the existing data types such as text box, email, and phone number, we've now added a new data type: Date and Time.

To add a custom field with this data type: Go to Admin View > Settings > Modules. Select a module and navigate to the Fields tab. Click + New Field and select "Date and Time" under Data Type. Click Save.



Quick search for policies

If you set up multiple policies in your organization based on various criteria, you can quickly find the policy you're searching for using the Quick Search feature. No more scrolling to search for a particular policy!



Moved the Report field in expense forms

The Report field is now moved to the top of the expense creation forms to help users easily identify the field and associate the expense with a report. Once the report is selected, the policy will be prefilled and the categories will be fetched based on the selected policy.



iOS app updates

  • Introducing two new editions for the Zoho Expense iOS app: Mexico and Kenya. You can now create new organizations with the business location as Mexico or Kenya and we will automatically enable the tax rates applicable for the selected country once you enable VAT.
  • If your organization is integrated with Zoho Payroll, you can now reimburse your employee reports via Payroll from the report details screen.
  • View policy documents under the Personal Details section in My Settings.
  • Split the expense amount amongst users who were attendees of that expense.
  • Upload receipts for autoscan from the report detail screen to create new expenses to add to the report.

Android app updates

  • We've made a few enhancements to track your mileage accurately. 
  • While tracking your distance using GPS, we've now provided an option to contact support to help you in case of any issues. 
  • Add a delegate and out-of-office approver for yourself from Settings.
  • Initiate reimbursements from Zoho Payroll using the Reimburse via Zoho Payroll button.
  • View and download policy documents under the Personal Details section in My Settings.

We hope these features will help you manage your expenses more easily and efficiently. Give them a try and let us know what you think in the comments below. For any questions, write to us at support@zohoexpense.com.

Regards,
The Zoho Expense Team


    • Recent Topics

    • Ecommerce integration with prestashop

      Development of campaigns integration with prestahop. When???
    • How to create an article containing images and rich text via the api?

      Hi, I'm trying to migrate our kb articles from our previous helpdesk service, and import them to ZohoDesk. Is there any way to create an article that contains images?  Is it possible to add formatting to articles created via the API? Thanks, Adam.
    • Number of statement execution limit exceeded on deluge scheduled function

      I'm working on a send email functionality in creator that sends out crew work orders at the end of the day each day for the next day. I'm running into the issue that zoho is unable to handle the number of statements that I am doing to be able to successfully
    • Color of Text Box Changes

      Sometimes I find the color of text boxes changed to a different color. This seems to happen when I reopen the same slide deck later. In the image that I am attaching, you see that the colors of the whole "virus," the "irology" part of "virology," and
    • Zoho SignForm In Progress But Cannot Be Completed

      If a person starts signing a document (via SignForm), but closes the window before submitting, Zoho marks the document "in progress", but how do they finish signing it?
    • How to show Assemblies AND component items in a report

      Hi Is there any way in Analytics to create a report that shows the Composite Item AND the Component Items with mapped quantity? It seems that the component item is not exposed in any table that I can find. Also, the same question but for Stock on Hand.....this
    • Mandatory Messages for Specific Members in Zoho Cliq Channels

      Hello Zoho Cliq Team, We hope you're doing well. We would like to request a feature enhancement to Zoho Cliq that would allow marking certain messages in a channel as mandatory for specific members — with built-in tracking and reminders. 🎯 Use Case:
    • Admin Access to Message Read Statistics in Zoho Cliq

      Hello Zoho Cliq Team, We hope you're doing well. We would like to request a feature enhancement that would allow admins or channel owners to view read/unread statistics for messages, even if they were not the original sender. 🎯 Use Case: Currently, in
    • Online Member Visibility in Channels (Similar to WhatsApp Group Presence)

      Hello Zoho Cliq Team, We hope you're doing well. We’d like to request an enhancement to Zoho Cliq’s channel experience by introducing online presence indicators for channel members — similar to how WhatsApp shows how many people in a group are currently
    • Show ticket field in Zoho Desk only if that same field is not empty (API‑created records)

      Zoho Team , We have a ticket workflow where every ticket is created via API based on dynamic logic from an external form. That form has complex logic and already decides what’s relevant to ask, and the API only populates fields in Zoho Desk based on that
    • Multiple Products on Ticket

      Good morning. We will classify all tickets based on the product. Users sometimes send different requests on the same ticket, so we are facing some challenges. Is there a way to add more than one product to the ticket, or is there a way to tie the product
    • Não recebo Email de confirmação e validação de cadastro do PagSeguro

      Olá, utilizei uma das minhas contas de email Zoho para criar um cadastro no PagSeguro, contigo o email com o link de confirmação da conta não chega no meu email Zoho (nem.ma caixa de spam, nem na lixeira, e nem em outras pastas). Outros emails do PagSeguro
    • Does Thrive work with Zoho Billing (Subscriptions)?

      I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you
    • accounts payable and receivable subaccounts

      How to create accounts payable and receivable subaccounts? Being that I have several clients and in my balance sheet have to specify the accounts of each client and not only appear "accounts receivable or accounts payable" ??
    • DUPLICATING WORKFLOWS IN CREATOR

      Hi all, I want to duplicate and slightly amend 3 workflows in Creator so that I don't have to keep typing in all the rules and properties each time. I can see lots of videos on CRM with the 3 dots at the top of the workflow, but nothing like that in Creator.
    • Add SKU to query options in `items` API endpoint

      It would be very useful to be able to pull items by SKU in the API as this is a commonly used unique ID that tends to be consistent across systems.
    • Estimates and invoices being sent from company-wide address, rather than individual

      In our organization, team members send estimates and invoices through Zoho Books by using the "Send Email" function. However, for certain users, the system defaults to sending estimates and invoices from a shared organizational email address (e.g., company@example.com)
    • Need profit margins for books in estimates & invoice

      https://help.zoho.com/portal/en/community/topic/show-my-cost-or-profit-while-creating-estimate
    • Decimal places settings for exchange rates

      Hello, We are facing issues while matching vendor payments with banking feeds. As we often import products/services exchange rate comes into play. Currently, ZOHO allows only six digits for decimal places. We feel that conversions like JPY to INR require
    • Item Level Notifications

      I need to create a custom workflow based on the creation of an estimate that has a SKU/Item name that matches certain criteria. I can have it generated based on a total amount, but not at the item level. Is this possible?
    • Cannot categorize a bank deposit to an income sub-account

      When I go to categorize a bank deposit, I am not able to see any income sub-accounts. If I set up an income account without a parent, then I am able to categorize a transaction into that account, but as soon as I make it a child account, it disappears
    • ZV Extension passkey changes in v5.7.0

      Has there any changes to the how passkeys are managed in ZV - Chrome extensions v5.7.0? Namely, if the passkeys were already implemented/enforced as 2FA on a certain webpage, but ZV does not track them yet. Would that be the issue for my use case?
    • What's New in Zoho Billing - August 2025

      Hello everyone, We are excited to share the latest updates and enhancements made to Zoho Billing in August 2025 to improve your overall billing management experience. Keep reading to learn more. Notify Customers About Subscriptions via WhatsApp Business
    • How do I get my account id?

      Hello, I followed the instructions to get a list of accounts of the currently authenticated user (which is me, and I am logged in). But when I follow the below instructions I get the following error: ERROR: {"data":{"errorCode":"INVALID_TICKET","moreInfo":"Invalid ticket"},"status":{"code":400,"description":"Invalid Input"}} Instructions that I am following: GET - User account details Purpose The API retrieves the list of accounts of the currently authenticated user.  Request URL  http://mail.zoho.com/api/accounts
    • Why are tasks not showing in Zoho Calendar?

      Hi there, I updated the Zoho calendar preferences for Task records to show on the calendar together with Meetings and Calls - see attached screenshot. Despite of that, Task records still won't show on the calendar. Is there a specific reason why this
    • Zoho Payroll: Product Updates - July 2025

      Over the past month, we've focused on making Zoho Payroll more flexible, compliant, and easier to use—whether you're processing complex payouts, ensuring accurate calculations, or meeting local tax regulations. Here's what's new: One-Time Payments and
    • Discussion for “sub product”, “sub item” or “child products”

      Hello everyone, In some CRM systems, there is the ability to associate products in a hierarchical manner within a quote. For example: Product A: Gold Plan Product B: Setup Product C: Connector Product D: Silver Plan Product B: Setup Product C: Connector
    • Retrieve Accidental Deleted User

      Is there a way to undelete a user who accidentally deleted themselves?
    • Request for Support - CRM Integration Issues

      I’m reaching out to request assistance with the following items: 1. Zoho Forms Integration with Zoho CRM We are currently using Zoho Forms to send the Global Credit Application form to our customers. The intended workflow is for the form submissions to
    • Subform edits don't appear in parent record timeline?

      Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user
    • Knowledge Base Module

      How to enable the knowledge base module in zoho crm account. I saw this module in one crm account but unable to find it other zoho crm account. can anyone know about this?
    • Zoho sign changed Indexing of signing_order

      Because I missed this Announcement (is there even one?): when you work with the indexes of actions > signing_order. Previous those started with 0 now starts with 1. Changed somewhere between 15.07 and 23.07
    • How to Invoice Based on Timesheet Hours Logged on a Zoho FSM Work Order

      Hi everyone, We’re working on optimizing our invoicing process in Zoho FSM, and we’ve run into a bit of a roadblock. Here’s our goal: We want to invoice based on the actual number of hours logged by our technicians on a job, specifically using the timesheets
    • Zoho CRM Community Digest - June 2025 | Part 2

      Welcome back to the Zoho CRM Community Digest! We’re wrapping up June with more fresh updates, smart discussions, and clever workarounds shared by the community. Product Updates: Struggling to keep track of scattered customer interactions? Zoho CRM's
    • Allow Variable Insertion in Prebuilt "Update Record" Action in Schedules

      Hi Zoho Creator Team, Hope you're doing well. We’d like to submit a feature request based on our experience using Zoho Creator schedules to manage workflows integrated with Zoho Desk. We currently have an app where Zoho Desk tickets create records in
    • Rich Text Field Editor in Form Builder is Too Small and Not Resizable

      Hello, I am experiencing a significant usability issue with the rich text field in the Zoho Forms builder. The editor window for this field is fixed-size and extremely small. It does not adapt to the screen size, which makes it very difficult to manage
    • Publicar Formulário

      Obs. Não consigo publicar meus formulários, pesquisei alguns artigos, mas me deixou perdido, fala de campo sensível, não consigo entender o que significa. Segue Imagem do problema. Todo formulário que faço sempre termina assim sem o botão de publicar..
    • Anyone else unable to login to ZMA this weekend?

      Hey Is anyone else unable to log into Zoho Marketing Automation at all this weekend? I've been trying on multiple devices - despot and mobile - and multiple browser. I've reset browsing data, gone incognito. Nothing - since Friday I've been unable to
    • Custom Action for Subform row

      Dears, As for now, we only have 2 actions for each subform row: Edit and Delete. I would suggest to have custom action here, instead of create a button with Fx field within the subform. For example, I would create Duplicate button, which duplicates the
    • Urgent: Unable to Receive OTP Email for Portal User Registration in Zoho Creator

      I paid to enable the Portal User feature on 2/25, and followed the official instructions (Youtube video: Customer Portals | Zoho Creator) to set up the Portal User using my Gmail account. However, I am not receiving the OTP email and am unable to successfully
    • Next Page