Zoho CRM - Send Mail Bug – Permission Denied Error (Resolved)

Zoho CRM - Send Mail Bug – Permission Denied Error (Resolved)


Hello Enterprise Community,


We want to bring to your attention a recently identified issue that affected Zoho CRM Plus and Zoho One users. Some users encountered a "Permission Denied"
error when attempting to send emails.


Status: Our development team has confirmed that this issue is now resolved.
⚠️ Temporary Workaround (No Longer Needed): Previously, users were able to bypass the issue by clicking "Send Mail" again.


If you are still experiencing this issue, please reply to this thread, and we will escalate it to our development team for further investigation.

Thank you for your patience and cooperation!


Zoho Enterprise Support