Zoho CRM's V8 APIs are here!

Zoho CRM's V8 APIs are here!

Hello everyone!!!
We hope you are all doing well.

Announcing Zoho CRM's V8 APIs! Packed with powerful new features to supercharge your developer experience.

Let us take a look at what's new in V8 APIs:
  • Get Related Records Count of a Record API: Ever wondered how many notes and attachments a Lead record holds? The Get Related Records Count API does exactly that for you. Use this API and get the number of related list records that are associated with a record.
  • Record-Level Sharing of Emails API: Need more control over email sharing? Using this API, you can now share or unshare emails at the record level, whether for specific records or multiple records, with other users within your Zoho CRM organization.
  • Get Rich Text Fields API: We have added a new endpoint to the Get Rich Text Fields API, using which you can retrieve rich text fields and their contents of multiple records using a single API call.
  • Data Sharing Rules API: Data sharing rules let you provide access to users from viewing your data in various modules. With Data Sharing Rules API, you can:
       Note: The following Data Sharing APIs will be released in the upcoming days: Activate Data Sharing Rule API, Deactivate Data Sharing Rule API, Rerun Data Sharing Rules API, and Delete Data Sharing Rule API.
  • Calls Preferences API: Enable the Calls Preferences option using Update Call Preferences API to view the "From" and "To" numbers of a call. 
  • Workflow APIs: Create, update, or manage workflow rules that automate actions in Zoho CRM.
  • Actions APIs: Enable you to define and manage specific actions executed by Workflow Rules, Blueprints, or Approval Processes, such as sending emails, updating fields, or triggering webhooks.
    • Field Updates APIs: Configure field update actions and allowing workflows to automatically modify record values.
    • Email Actions APIs: Create and manage email notifications triggered by workflow rules.
    • Automation Task Actions APIs: These APIs used to create and manage tasks and that are automatically assigned through automation rules.
    • Webhook Actions APIs: APIs that manage webhook actions triggered by workflows to send data from Zoho CRM to external applications.
  • Link Deal and Unlink Deal APIs: You can now link or unlink deals directly to a contact’s emails, making it easier to track deal-related conversations and keep your sales context organized.
  • Recycle Bin APIs:
    • Get Recycle Bin Record Count API: You can now easily find out how many records are in your Recycle Bin, helping you monitor deleted data before restoring or permanently removing it.
    • Restore Recycle Bin Records API: Accidentally deleted records? You can now restore one or multiple records from the Recycle Bin easily.
    • Empty Recycle Bin API: Need to clean up your Recycle Bin? You can now permanently delete all Recycle Bin records in one action. Once deleted, these records cannot be recovered.
  • Zia Assistant API: It enables AI-powered, context-aware responses using your organization data or globally available information through chat-based inputs.
  • Assignment Threshold APIs: Create, update, retrieve, and delete assignment thresholds, as well as control and monitor user assignment behaviour in Zoho CRM.
  • Connected Workflow APIs: Create, retrieve, update, and delete connected workflows and their rules, and manage workflow configuration, activation, and execution in Zoho CRM.
  • Calendar API: Manage calendar views, user preferences, and calendar activities using the Calendar APIs. These user-specific APIs allow each user to customize their calendar experience and access their activities. With these APIs, you can:

    • Blueprint API: Create and manage blueprints in your Zoho CRM organization using the Blueprint APIs. These APIs help you automate and standardize business processes by defining stages, transitions, and execution rules. With these APIs, you can:

    • Kiosks API: You can now manage Kiosks end-to-end through APIs.

                These APIs let you:

        1. Retrieve all Kiosks or a specific Kiosk.
        2. Create, update, activate, deactivate, clone, or delete a Kiosk. 
        3. Retrieve all Kiosk States or the details of a specific State.
        4. Create, update, or delete Kiosk States.
        5. Retrieve and update Kiosk associations.
        6. Retrieve the CurrentRecord associations of a Kiosk.
        7. Create, retrieve, update, or delete GetRecords configurations for a Kiosk.
        8. Retrieve the associations of a GetRecords configuration.
        9. Test run a Kiosk to validate its behavior before deployment.
        10. Preview a Kiosk to retrieve the configuration of its initial screen State.
        11. Execute a published Kiosk.
        12. Retrieve ongoing Kiosk executions or the details of a specific execution.
        13. Update an ongoing Kiosk execution by executing a transition.

    1. Cadences APIs: The Cadences APIs provide end-to-end control over Cadences in your Zoho CRM organization, enabling you to manage their configuration, lifecycle, and performance. With these APIs, you can:

      1. Retrieve all Cadences or the details of a specific Cadence.

      2. Create, update, or delete Cadences.

      3. Activate or deactivate Cadences.

      4. Publish Cadences to make them available for use.

      5. Retrieve Cadence analytics to track performance.

      6. Retrieve the number of records associated with a Cadence.

    2. Webform APIs: The Webform APIs enable you to create and manage Webforms in your Zoho CRM organization. With these APIs, you can:

    3. Webform A/B Testing APIs: The Webform A/B Testing APIs enable you to create and manage A/B testing configurations, retrieve visitor counts, and preview testing variants. With these APIs, you can:

      1. Retrieve all configurations or the details of a specific configuration.

      2. Create, update, or delete A/B testing configurations.

      3. Retrieve visitor counts for A/B testing configurations.

      4. Preview A/B testing variants.

    4. Functions APIs: Manage Zoho CRM Functions programmatically using the Functions APIs. These APIs support Deluge, Java, Node.js, and Python functions, allowing you to manage their complete lifecycle. With these APIs, you can:

      1. Retrieve a paginated list of all Functions or the details of a specific Function using its ID or API name.

      2. Download Function source code. Deluge functions are downloaded as .ds files, while Java, Node.js, and Python functions are downloaded as ZIP packages.

      3. Retrieve the list of supported Function runtimes and identify deprecated runtimes.

      4. Retrieve supported Function categories and check their availability in your Zoho CRM account.

      5. Create Deluge, Java, Node.js, or Python Functions.

      6. Update existing Functions, including their names, descriptions, code, and publish configurations.

      7. Publish draft versions of Java, Node.js, and Python Functions. Deluge Functions are automatically published when created or updated.

      8. Delete Functions from your Zoho CRM account.

    5. Assignment Rule APIs: Manage Assignment Rules programmatically using the Assignment Rule APIs. These APIs help you configure and maintain record assignment processes in your Zoho CRM organization. With these APIs, you can:

    Check out our What's New pages for more details. 

    That's not all! We have also made enhancements to many of our existing APIs. For instance, you can now add multi-select lookup, multi-user lookup, rollup summary fields using the Create Custom Field API. From V8, you can convert local picklists to global picklists and vice versa using the Update Custom Fields API.

    Check out our Changelog page to find out what other changes we have brought in V8. 

    Recent Updates

    The following APIs were introduced after the initial V8 release. Each API is listed along with its release date.
    1. Workflow API and Actions APIs - 26/09/2025. Click here for more details.
    2. Link and Unlink Deals APIs - 28/11/2025.
    3. Recycle Bin APIs - 16/12/2025
    4. Zia Assistant API - 18/12/2025
    5. Assignment Threshold APIs - 18/03/2026
    6. Connected Workflow APIs - 01/04/2026
    7. Calendar APIs - 20/04/2026
    8. Blueprint APIs - 07/07/2026
    9. Kiosks APIs - 06/08/2026
    10. Webform APIs - 25/08/2026
    11. Webform A/B Testing APIs - 25/08/2026
    12. Assignment Rules APIs - 01/09/2026

    Additional Updates

    • We have released the latest versions of our SDKs in PHP, Node.js, Java, C#, Python, Ruby, Javascript, TypeScript and Scala, which are now available in our Github directory.
    • Our Postman Collection is also updated to include the latest V8 APIs.
    • API Directory : Zoho CRM API directory has been updated with the newly introduced APIs in version 8.

    Introducing "OpenAPI 3.0.0 Specification" support

    As a part of this release, we are introducing "Open API 3.0.0 Specification (OAS)" to make your experience with Zoho CRM APIs smarter for better integration.
    Note: We are not deprecating any of the older versions at this time. Rest assured, we will keep you informed of any plans regarding version deprecation.

    Info

    Vote for Zoho CRM APIs - Developers' Choice Awards - POSTCON '25

    We believe you’ve found our Zoho CRM Developers API collection on Postman helpful. This collection is regularly updated with a focus on simplifying your development experience and helping you work with our APIs with ease.

    Last year, Postman chose us as one of the winners of the Best API Award. This year, we’re excited to be a part of the Developers’ Choice Awards at POSTCON ’25, and your vote could help us win. Your support not only motivates us but also drives us to improve and deliver more value to our developer community.

    Cast your vote here!! Voting is open only until 17th April.



    We can't wait for you to try these new APIs and see how they transform your Zoho CRM experience. Have questions or feedback?
    Reach out to us at support@zohocrm.com. As always, your feedback is invaluable to us!


    Happy exploring! 
    Zoho CRM API Team

      • Sticky Posts

      • Announcing the new SKILL.md for Zoho CRM and the updated OAS repository!

        We are introducing a new zoho-crm skill to make working with Zoho CRM Developer tools (like APIs, functions, widgets, client scripts, queries etc) easier and faster, with the help of AI in your preferred AI harness like Claude Code, Codex, Cursor, VSCode

      • Kaizen #261 : Using Zoho CRM Skill to generate complex COQL queries

        Hello everyone, In the previous Kaizen posts, we introduced the zoho-crm SKILL.md and discussed how it can help you when you are working with Zoho CRM APIs and Client Script. In this Kaizen, we will focus on using the Zoho CRM `SKILL.md` with GitHub Copilot

      • Kaizen #256 - Build an Arrival Readiness Web Tab in Zoho CRM

        Hi everyone! Welcome back to the Kaizen series! In the post, we discuss a use case in hospitality industry: how an Arrival Readiness web tab widget can be used to let reception staff identify and resolve issues before arrival of guests. Use case In the

      • Kaizen #198: Using Client Script for Custom Validation in Blueprint

        Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

      • Kaizen #226: Using ZRC in Client Script

        Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this

      • Recent Topics

      • Introducing PRM: Build, manage, and scale your partner ecosystem

        Growing a partner ecosystem is a good problem to have. What starts as a handful of partners can quickly turn into a maze of spreadsheets, emails, and disconnected processes. More partners mean more opportunities, greater reach, and new ways to grow

      • Data Subject Requests in Zoho Mail: Retrieve and export email data for legal and compliance needs

        Organizations are often required to retrieve specific email communication data in response to legal investigations or compliance audits. The Data Subject Requests (DSR) feature in the Zoho Mail Admin Console allows administrators to search for all email

      • Introducing live chat for Zoho CommunitySpaces

        Hello everyone, We’re happy to announce that your community members now have a direct line to you. Zoho CommunitySpaces now has a live chat widget, powered by Zoho SalesIQ, so a member can open a chat from your community and get a quick one-to-one answer

      • Moving software

        I need someone to customize zoho for my moving business I need to do the following . 1. Quote comes in from ezemove website or we enter customer details into the system 2. Email quote to customer based on hourly rate 3. Customer accepts quote deposit is taken 4. We convert the quote into a confirmation email and add job to the diary and assign resources to the job 5. Job gets completed and we enter invoice amount into the system and email the invoice Budget : neg | Duration : 1 month To leave a private

      • How To Create a Report with Subforms from Two Modules

        I want to create a report based on data in subforms over 2 separate modules. Can this be done? I tried to do it in Analytics, but one is a date field that needs to be grouped by month, and it doesn't look like Analytics can do this.

      • Introducing Zoho Commerce 2.0 — It's more than just selling!

        Hello! We are proud to launch Zoho Commerce 2.0, a reimagination of how online businesses look, feel, and function. This launch is both timely and symbolic, as we reaffirm our commitment to empowering small and medium enterprises with powerful, yet simple-to-use

      • Domain sparkylab.co.kr still linked to an old Zoho account after ownership verification - release pending 2+ days

        Hello Zoho team, I own the domain sparkylab.co.kr (registered and managed through Gabia, a Korean registrar) and I am trying to add it to my own Zoho organization (SparkyLab) on the Forever Free plan. When I add the domain at mailadmin.zoho.com/hosting?plan=free,

      • Vendor payment unexpectedly routed through Prepaid Expenses instead of Accounts Payable

        Hello, We are investigating an unexpected accounting behavior in Zoho Books. We created vendor bills and vendor payments for two suppliers using what appears to be the same workflow, but the journal entries are different. Vendor 1 – UZ Store (works correctly)

      • What's New in Zoho Billing | September 2026

        September brings new capabilities to Zoho Billing across subscriptions, payments, reports, and the product catalog. From managing subscriptions through the Play Store and App Store to setting usage limits for Hosted Payment Page links and configuring

      • Columns in Reports Showing Count instead of Amounts

        I have a table in a modular where we can add our bill claims. I want to show these in the attached table. The dates are right, but they are grouped by Row Count. I want the amounts showing where the row count numbers are. Anyone know how to do this? I

      • Zoho Mail iOS app updates - Shared Mailboxes, Calendly Integration and other enhancements

        Hello everyone! We're excited to announce the features and enhancements available for the Zoho Mail iOS app. Shared Mailboxes and Calendly integration are now available in the Zoho Mail iOS app, along with a few other enhancements. Let's dive into the

      • Zoho Extensions 101: Building extensions for Zoho People

        Hello developers! Welcome to our new video series on building extensions for Zoho People! If you're new to extension development or looking for guidance on building extensions for Zoho People, you're in the right place. We've curated a series of videos

      • Tags on individual ticket comments and replies, with color coding and a filter

        In Zoho Desk you can tag a ticket, but you can’t tag the individual comments and replies inside it. For teams with long, structured ticket threads, that’s a big gap. The problem Our tickets can easily reach 50+ comments and replies. Many of them are specific,

      • Merge Tickets Directly from Contact Page in Zoho Desk

        Dear Zoho Desk Support Team, We are writing to request a new feature that would allow users to easily merge tickets directly from the contact page in Zoho Desk. Currently, the only option to merge tickets is from the Tickets list view page, which can

      • GrassHopper VOIP Integration

        Does Zoho Plan to integrate with Grasshopper to allow the Telephony hookup in Zoho Desk?  If not, Can this be passed along for consideration 

      • How Do I Refund a Customer Directly to Their Credit Card?

        Hi, I use books to auto-charge my customers credit card. But when I create a credit note there doesn't seem to be a way to directly refund the amount back to their credit card. Is the only way to refund a credit note by doing it "offline" - or manually-

      • Enhancement Request – Allow cashiers to collect payments and partial payments for outstanding credit invoices directly from Zoho POS Billing App

        We are testing Zoho POS for a retail business with multiple physical stores and have identified an important limitation in the cashier workflow. When a sale is completed using Credit Sale, Zoho POS correctly creates an unpaid invoice and the outstanding

      • How Can I Collect Payments for Credit Sales Directly from Zoho POS Billing App?

        We are currently testing Zoho POS for a retail business and have encountered an issue with collecting payments on outstanding invoices from customers who purchase on credit. When we process a Credit Sale, Zoho POS correctly creates an Unpaid Invoice.

      • Zoho POS Mobile Sales Price Conflicts & Pricing Discrepancies

        We are seeing recurring Zoho POS Mobile conflicts tied to the Sales Price field, even though drivers are not manually changing item pricing. We have also noticed small price differences between POS transactions and Books, sometimes only a few cents. Devices

      • Creator -Dynamic addition of Customer Portal User Licenses

        Hi, We have a Creator App for B2C about to get released. We are experiencing the Portal User license challenge. Unable to predict the number of users who will download and Subscribe. When a User is about Subscribe and the portal licenses does not exists,

      • Reminder Settings - Time Tracker

        On the time tracker in Reminder Settings I created a reminder according to the Zoho manual. But a manager asked me to change the message that goes in the email. Is it possible to change the message? I didn't find that in the Zoho manual. Another question: I configured to receive the reminder everyone who logged in less than 40 hours. Does Zoho consider less than 40 hours of the current week or the whole month? Another situation, I put it so that I and another specific user would receive the notification,

      • New in Cadences: WhatsApp follow-ups, upgraded limits, and options for add-ons

        Hello everyone, We're rolling out two key updates to help you engage better and scale smarter with Cadences in Zoho CRM. Reach customers on WhatsApp, directly from Cadences Previously, Cadences have enabled you to automate follow-ups through emails, calls,

      • Specific ListView Canvas on Canvas Home Page Always Loads Most Recent ListView, Not the One Specified

        I had mentioned this to ZOHO, but I mainly wanted to see if others in the Community are also facing this problem. I created a Canvas ListView for a Custom Module, and then created a Canvas Home page (technically on a tab item, but I'm not sure if that

      • Zoho Mail not updating contacts

        We renamed a large number of users in Zoho Mail Admin Console. The updated names appear correctly in the Admin Console and in the users’ Zoho Account profiles, but Organization Contacts still contain the previous display names. As a result, compose autocomplete

      • This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

        Hello, I am the Super Administrator of the Zoho Mail organization for carrytrail.com. The domain has already been verified, but when I try to create the user. I receive the following error: “This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com

      • Tip #92 – Organize your support operations with Departments – ‘Insider Insights’

        Hello Zoho Assist Community! As a support team grows, so does the complexity. Different customers, different products, technicians spread across regions, and each group needing its own way of working. When everyone operates from a single shared space,

      • Introducing Zoho Office Desktop

        Hi users, We are excited to announce Zoho Office Desktop, a single app to install, update, and open Zoho Writer, Sheet, Show, and PDF Editor on Windows and macOS. It includes: One home for every app: Choose the apps you want, and a guided installation

      • How Can You Find Broken Internal Links Without Checking Every Page Manually?

        Broken internal links are a common technical SEO issue. They can send visitors to missing pages, interrupt navigation, and make website maintenance more difficult. On a large website, checking every link manually is simply not practical. So, how can you

      • Zoho Writer for Android: Q2 2026 updates

        Hi users, We are excited to announce the Q2 2026 updates for Zoho Writer for Android. This includes: Formatting parity with the web app: Choose from multiple ordered and unordered list styles, adjust line spacing, apply your custom paragraph styles, change

      • ZohoBooks - "Account transactions" report doesn't have any "Desciptions"

        Hi, I'd like to push for this to be included in ZohoBooks: In a "account transactions" report all the numbers are right, but I'd really like to see the "Description" as part of this report, i.e. the line-item-description as I would see it in the bank statement. Essentially all you see is a list of numbers adding up to the total. It is very difficult to see if things are right without being able to see what exactly each transaction refers to. Going into each transaction one-by-one is not a workable

      • Zoho Projects | Q3 Updates

        Hello everyone, Here's a roundup of everything we released from July to September. We have added some new features as well as improved some of the existing ones. Project Financials Finance Integration Integrate your Project with Zoho Books, Zoho Invoice,

      • Meet your customers on Arattai, from inside Zoho CRM

        Hello everyone, Your customers reach you on the apps they already use. Zoho CRM now supports one more: our very own Arattai! When someone messages your Arattai Business number, the conversation arrives in the Messages module in CRM, right beside your

      • Running Balance

        Please add automatically Running balance in ledger view. Taking lot of time, every time to add manually

      • MAKING ENTRY TIME MORE USER FRIENDLY AND FASTER O PREVENT TAB TIME

        I AM CURIOUS TO KNOW IF WE CAN MAKE IT MORE USER FRIENDLY WHILE MAKING BILLS , I MAJORLY USE OVER DESKTOP SO I AM SUGGESTING TO REMOVE TAB TIME WHILE ENTERING BILL OR MAKING INVOICE DIRECT JUMP TO ONLY REGULAR PARTS OF THE BILL . YOURS RAKESH 782866

      • Add Payment Information (like Bank details)

        I am using the Free plan of Zoho Books. I need to add the bank details/ UPI details on the invoice. How can I do that. I have added the details in the Bank Section.

      • account access nahi kar pa raha hoo

        hello sir/maddam, mera naam Indrasen Lodhi hai meri zoho mail id "indrasenlodhi@zohomail.in" hai. main iska authenticator app bhul gaya hu, mere pass bachup code bhi nahi hai. kripya meri madad kijiye.

      • Keep Sensitive Customer Data Private with Field Masking in Zoho CRM

        Hello CRM community, Customer records in your CRM are often accessible across multiple teams, but not every team needs visibility into every field. A non-sales team, for instance, has no real need to see a contact's mobile number, and a support agent

      • E-invoicing setup not completed in Zoho Books

        My status on the EmaraTax portal appears as linked with Zoho. However, when I try to complete the setup on the E-invoicing tab in Zoho Books settings, I receive an error saying: "E-Invoicing could not be enabled as the FTA portal is currently unreachable.

      • Notes - Reaction Buttons

        Using the native notes option within CRM is fine, it works and the RTF features are great, however, would it be possible - if there isnt already something in place, where we can add a reactions button, similar to teams/whatsapp to show that its been read

      • Generate a link for Zoho Sign we can copy and use in a separate email

        Please consider adding functionality that would all a user to copy a reminder link so that we can include it in a personalized email instead of sending a Zoho reminder. Or, allow us to customize the reminder email. Use Case: We have clients we need to

      • Next Page