Hi guys, 

We have created sync between Desk and CRM. We changed different account names and made them same. At the end, I have two problems. 

1. When I create a contact associated an account in Desk, it's synced and created in CRM automatically as well - which is fine. 

After I create an incident using that contact, I can't see the ticket on Accounts Page in CRM but I can see it in Contact. Here's the images: 

This is the ticket I created in Desk. 

This is account's CRM page and can't see the ticket. 

This is contact's page on CRM and here's my ticket. Why do I encounter it again and again?