Thank you for adding the ability to add additional lookup fields for desk tickets. My question is how do you report against these fields?
For example:
- Associating related accounts to the primary desk ticket account, I am not able to add the lookup fields to Desk reporting.
- Unable to add it as a viewable column inside of CRM account desk tickets.
- I'm also not able leverage the lookup field when creating new tickets from Zoho CRM.
- Unable to locate the lookup field in Zoho Analytics.
Please let me know if I am missing a step or setting. Thank you