Zoho Directory 2025 updates

Zoho Directory 2025 updates

Hello everyone,
Greetings from the Zoho Directory team!

2025 has been a highly successful year for Zoho Directory. We are delighted to introduce a fresh set of features, an enriched UI, and major product enhancements. These updates aim to deliver a smoother and more secure authentication process as well as enhance the user experience in the new Zoho Directory UI.

Below is an overview of the features now live, along with the latest security updates.

Features Now Live:

1. Cloud LDAP

LDAP stands for Lightweight Directory Access Protocol. Instead of installing and maintaining the LDAP server, Zoho Directory gives you an online LDAP endpoint where your users, groups, and passwords are stored and authenticated from the cloud.
Zoho Directory's Cloud LDAP works with any application, server, and device that supports LDAP.

2. BYOK

BYOK (Bring Your Own Key) is a security feature in Zoho Directory that allows organizations to use their own encryption key instead of Zoho's key Encryption key (KEK). BYOK gives your organization the flexibility to either integrate an external key manager (EKM) or manually upload an encrypted key. This key is used as the master encryption key to protect sensitive identity data stored inside Zoho Directory. With this feature, you have full control of the key that encrypts your identity data.

3. Cloud RADIUS

Zoho Directory's Cloud RADIUS (Remote Authentication Dial-In User Service) enables secure access to your organization's Wi-Fi networks. It ensures that only authorized users can access these networks without the need for an on-premise RADIUS server. Users can access the organization's Wi-Fi network using the same credentials as their Zoho Directory account through RADIUS.

4. Audit Logs

Audit logs help you to keep track of all the activities in your organization. It also enables you to detect unauthorized access or suspicious activity. You can inspect the in-depth information about a particular change, the data of the affected users, the date and time the changes occurred, and more.

5. Anomaly Detection

Anomaly detection identifies unusual, risky, or suspicious activities in your organization and highlights them in the dashboard. By enabling Anomaly Detection, the system continuously monitors user activities, login patterns, device behavior, and admin actions. If something doesn't match the user's normal behavior, it flags it as an anomaly. You can also get an overall view of the security status with a detailed dashboard view.

6. Smart Groups

Smart Groups in Zoho Directory is a condition-based user groups that automatically add users who meet certain conditions or criteria that is defined, so that admins don’t have to add them manually. Users are added to the group based on conditions like location, department, language, time zone, and more. You can define one or more conditions (smart rules), and when a user’s details match those conditions, they’re automatically added to the group.

7. Delete Users

With this release, we also bring you the option to delete users. You can now delete users from the organization when they leave the company, ensuring they no longer have access to the organizational resources. Depending on the user's roles and responsibilities, you may need to complete additional steps to remove the user from the organization, such as transferring owned data, reviewing directory-level app involvement, shifting department ownership, handling devices, and more.

Security Update: New Security Policies

The security policy framework has been revamped with more secure policies and additional user sign-in methods. The new policies are intended to enhance the complete sign-in process of your organization's users.

The policy structure has been redesigned as shown below:

1. Conditional Access Policies

With Conditional access policies, define how and when your users should be able to sign-in and access the organizational resources. When the policy is applied to users, the conditions are set for their sign-in process, along with the corresponding action that determines their access. If a user's sign-in meets the defined condition, they can access their account instantly or be allowed access after completing MFA. If the condition is not met, the user's sign-in attempt is denied.

2. Routing policies

The Routing policy defines how users of individual teams can sign in to their accounts. The members of the policy are required to sign in with the configured authentication method. It provides you with four versatile authentication modes for users to sign in, including password, passwordless, social sign-in, and IdPs.

3. Security Policies

The security policy comprises a password policy and session settings. You can enforce strong password rules, customize the user's password, and manage their sessions. With this policy, you can reduce the risk of password-related security breaches in your organization.

Wrapping up

We hope you enjoy exploring Zoho Directory's new features and enhancements along with its refreshed UI. If you have any questions or feedback, feel free to share them with us.

Regards,
The Zoho Directory Team.
    • Recent Topics

    • Confluence export to zoho learn

      Hello Is there any known way to export Confluence spaces to zoho learn ?
    • Zoho People API, Inactive users

      Hi, I would like to export using the Zoho People API using Fetch Leave Records API V2 | Zoho People API. However it only pulls active user's leaves. I want all users, active and former employees records.
    • Empty folders are now appearing in the sidebar...

      ...and the folder list is now auto-collapsed by default with no way to change. Neither of these recent updates are useful or user-friendly. ==================== Powered by Haiku https://www.haiku.co.uk ====================
    • Client Script | Update - Client Script Support For Custom Buttons

      Hello everyone! We are excited to announce one of the most requested features - Client Script support for Custom Buttons. This enhancement lets you run custom logic on button actions, giving you greater flexibility and control over your user interactions.
    • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

      Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything
    • Create custom rollup summary fields in Zoho CRM

      Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
    • Monthly Webinar - Getting Started with Zoho LandingPage

      Are you building your first landing page and want a little guidance? Join our monthly Getting Started with Zoho LandingPage webinar and learn how landing pages fit into your marketing strategy, drive lead generation, and improve conversions. Here’s what
    • Unusual activity detected from this IP. Please try again after some time.

      Hello Zoho admin and IT team We are a registered website in Eloctronic services and we been trying to add our users to the zoho system but this issue faced us ,, hope you unlocked us please.
    • View all email threads directly from record's History and Interactions

      Greetings all, We've introduced the ability to view complete email thread conversations directly from records' History and Interactions sections, along with email delivery status and sentiment insights on the Interactions page—which makes it easier for
    • Marketing Tip #22: Check website and navigation for broken links

      Do you inspect your online store frequently? If not, here's your reminder to do it now. Broken links frustrate customers and make your store feel unreliable. Whether it’s a missing product page, an outdated menu item, social media accounts, or a broken
    • Is there a way to show contact emails in the Account?

      I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail
    • Custom function return type

      Hi, How do I create a custom deluge function in Zoho CRM that returns a string? e.g. Setup->Workflow->Custom Functions->Configure->Write own During create or edit of the function I don't see a way to change the default 'void' to anything else. Adding
    • push notification to Cliq when user is @mentioned in CRM notes

      push notification to Cliq when user is @mentioned in CRM notes. Currently users that is @mentioned gets an email to be notified. User/s that is @mentioned should get a Cliq notification.
    • How to make entries for restaurant sales in Zoho Books?

      Hello, I'm new to Zoho Books. I need to understand how to record our restaurant sales in Zoho Books. We can't raise invoices for each bill from the daily sales report generated by our POS (duplicated effort). We need a means of entering cumulative sales
    • Creating Restaurant Inventory Management on Zoho

      Hi,  We run a small cloud kitchen and are interested to use Zoho for Inventory and Composite Item tracking for our food served and supplied procured to make food items.  Our model is basically like subway where the customer can choose breads, veggies,
    • Sending emails via Books

      Anyone else getting similar problems recently ??..... Hi, Your message to the following recipient was not delivered. Please find the details below.  Bounce Details: Bounced Address : someone@google.com Bounce Reason : other ; Status : 5.0.0 (undefined status) ; Daignostic-Code : smtp;542 someone@google.com Rejected ; Bounced Time : Sep 05, 2017 06:37 PM BST Regards, Zoho Team The email addresses were fine only a few days ago but are now being rejected ?
    • Integrate with WooCommerce using Wordpress Plugin

      We’re thrilled to announce a powerful update to the Zoho Marketing Automation WordPress plugin with WooCommerce integration! This enhancement enables new possibilities for businesses running online stores using WooCommerce, empowering them to merge seamless
    • How do I sync multiple Google calendars?

      I'm brand new to Zoho and I figured out how to sync my business Google calendar but I would also like to sync my personal Google calendar. How can I do this so that, at the very least, when I have personal engagements like doctor's appointments, I can
    • Zoho Subscriptions -- Zoho Commerce integration

      Is there integration between Zoho Subscriptions and Zoho Commerce? I would like to create subscription plans in Zoho Subscritpions and list them for on my Zoho Commerce store.
    • Need help with importing expenses

      I'm using the template downloaded from the application. When I try to import my expenses, I get the message: Duplicate entry in the Expense Date column. Ensure it contains unique values. None of the rows will import. There are duplicate dates, but they
    • Domain already exists

      Hi, I tried to add my domain creativecolumnist.com but its showing as Domain already exist. Please release if it has already been associated with Zoho, I am the real owner of that domain.
    • Select forwarding

      For Zoho mail online on PC in web browser: I had forwarding enabled in section "Mail accounts / Forwards", and I also have some filters that send emails from some unwanted senders to Archive. But it doesn't work as intended, it forwards everything (obviously
    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
    • system not picking my default custom service report template

      Can you tell me why when we create a service report always pick the (standard old) template? Even when I have a custom service report selected as Default.
    • Restrict Appointment Booking to Approved Clients

      Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement for managing appointments within Zoho Bookings. This feature would ensure only pre-approved clients can schedule meetings. Desired Functionality: We propose the introduction of
    • Automate Credit Card Surcharge

      Is there a way to create an automation that will add a 3.0% credit card surcharge to a subscription whenever a customer pays via credit card?
    • Product Request: Send email to Secondary email

      Guys, we should be able to send the campaign to the secondary email too.  Is this on the plans for Zoho Campaign? It looks like I can map the secondary email from the CRM to the Campaigs, but can not send the message.  
    • I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation only for item type goods ,

      I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation . Stock Check Validation only for item type goods , not for item type service . For the
    • Disappearance of all articles in the knowledge base

      Hi there! It seems like all of our articles have disappeared from the knowledge base: However, the names still appear in the "sort articles" section:
    • Logic for sending to a non-primary email address

      Hi, I have a scenario where contacts are able to sign up for emails with 2 different email addresses (example: work, personal). I've mapped both to Campaigns from Zoho CRM, but when I go to target an email only the primary email addresses are pulling in. How can I update this to look at both of the email addresses - or specifically the secondary email address in Campaigns? Thanks, Jenny
    • Composite Product (kit) - Dynamic Pricing

      I am setting up Composite Products for item kits that I sell. I also sell the items from the kit individually. Problem is when pricing changes on an individual part, the Composite Product price does not change meaning when the cost of item # 2 in the
    • Add "Reset MFA" Option for Zoho Creator Client Portal Users

      Hello Zoho Creator Team, We hope you are doing well. We would like to request an important enhancement related to Multi-Factor Authentication (MFA) for client portal users in Zoho Creator. Currently, Creator allows us to enforce MFA for portal users,
    • Tables for Europe Datacenter customers?

      It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?
    • Does Zoho has chatroom/chatbot url feature?

      Hi Zoho community! I’m looking for a quick "Yes/No" answer for my dev team regarding Zoho’s capabilities. We currently use Zoho Desk for our Service Team and Zoho CRM for our Marketing Team to bring both functions under one platform. Our question: Does
    • One Support Email Managed By Multiple Departments

      Hello, We use one support email (support@company.com). Incoming emails come to the "Support Department" and based on what the customer is asking, we route that ticket to different departments (billing, technical support, etc.). When users in these different
    • What's New in Zoho Analytics - February 2026

      Hello Users! We're back with another round of updates for Zoho Analytics. This month's release focuses on giving you greater flexibility in how you visualize, manage, and act on your data - with new features like custom visualizations, remote MCP server,
    • Is it Possible to Modify Standard Report Urls

      Is there a way to permanently modify standard report Urls? Use case: Suppose I have a Products report. Showing list as timeline, calendar, or kanban doesn't make sense. Want to hide that from users by adding #Report:Products?zc_ShowAs=false&zc_Print=false
    • Updated font library: New font styles and custom font options in Zoho Sheet

      Zoho Sheet's font library now supports 500+ font styles in 60+ languages! The updated font library is stacked with new font styles, and some of the previously available font styles have been replaced with equivalent options. There are two ways you can
    • scope for phonebridge in CRM and phonebridge API documentation

      Hi I cannot find the scope to be used for phonebridge in CRM API V2 calls. I am getting OAUTH_SCOPE_MISMATCH for scope group ZohoCRM.modules.ALL,ZohoCRM.setttings.ALL Also I am not able to locate the documentation for the same, All I have is phonebridge
    • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

      I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the
    • Next Page