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Q1. We don't find what's app API in zoho desk to configure utility and authentication messages.
Hi @Leena Barapatre,
1) If you’re referring to the Ticket permalink included in the Contact Notification email sent upon ticket creation, this link directs customers to their ticket in the Help Center. Make sure the contact is an active end-user to access it.
2) You can pin up to three comments in a ticket, but since pinned comments are more conversational, they’re not available as fields in the table view.
3) Hope you want to tag a ticket :) Check out this guide to see if it fits your use case → Working with Ticket Tags
Cheers,
Shivani | Zoho Desk
Thanks for chiming in, @Alfred De Rose!
Hi @lorelie.mondragon,
Bulk automation isn’t feasible at the moment. However, if you have a specific use case in mind, feel free to drop us a note at support@zohodesk.com, and we’ll be happy to explore this further.
Regards,
Shivani | Zoho Desk
HI Team.
I would appreciate your support in integrating the 3CX call
center with Zoho Desk.
My key requirements are:
Looking forward to your guidance on this. Thank you!"
Hi @Alfred De Rose,
You can leverage the IFrame or ASAP widget to automate live sync across applications. Let us know if you need any insights on setting it up!
Regards,
Shivani | Zoho Desk
Hi @oregano Dev,
1) Try using the SendEmail Reply API with the Content-Type as HTML to include inline images in emails. Just ensure the images are publicly accessible
2) You might find this helpful → Zoho Desk Integration Tasks | Help - Zoho Deluge
3 & 4) We have an internal API available for this. If you're interested, reach out to support@zohodesk.com to explore further.
Regards,
Shivani | Zoho Desk
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Hi @Simranjeet Singh,
Q1. Authentication messages aren’t currently supported inside Zoho Desk. If you have a specific use case, we’d be happy to validate it.
Q2. We do have an internal API to implement this.
Q3. Bulk Messages are a priority for us—you can expect this by the end of the March, 2025!
For both the first two points, feel free to reach out at support@zohodesk.com, and we’ll assist you further offline.
Regards,
Shivani | Zoho Desk