Chat windows? Not just meant for chats anymore, for your abridged knowledge bases as well!
Hey there,
Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves?
Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " Articles ".
Well, what can " Articles " do for you?
This feature lets you create, curate, share and utilize insightful articles and also organize and hold them down right away in the chat windows of your customers. Ergo, turning the chat windows on your website(s) into a gateway to your insightful knowledge base. Cool, isn't it?
Now let's quickly check out what are all the perks of utilizing this feature.....
1. Chop off workload.
Since the knowledge repository can effortlessly be accessed, your operators might only have to deal with intricate issues as the customers can utilize the FAQ section in their chat windows as a quick reference guide and find answers for simple queries. Ergo, the workload of your operators will be cut down to half.
2. A quick reference guide.
Your customers will have a quick reference guide that they could reach out to whenever they need quick assistance, thus they wouldn't have to depend on the operators of your firm all the time.
3. The wait is over.
Your customers need not just restlessly wait for your operators to come online to assist them anymore. For instance, say one of your prospective customers Kate visits your firm's official website, and say she is in dire need of a particular piece of information. But since she dropped by after your standard business hours there weren't any operators available to assist her. What would she do? All that she can do is just drop in a text and wait for your operators to respond restlessly.
4. No more fishing through the entire knowledge base for answers.
Since insightful articles are just within your customer's arm's reach, they wouldn't have to take up the pain of visiting your website, search through your knowledge repository, and search for the right help article they need.
5. Categorize to organize
This feature lets you categorize the articles that you create, and so you can organize the articles systematically around various categories and thus easing out the search-on venture that your visitors would set out for the right piece of information they need. And substantially, your knowledge base would look a lot sleeker and orderly arranged.
6. No time is it?
Don't have enough patience to go fish around for the right article? Then just type out relative keywords in the search bar, hit enter and you will be listed down with all the articles that contain the specified keyword(s) in it. For instance say, you would want to know how to manage multiple accounts, all that you have to do is type in "multiple accounts" and all the articles that contain the keyword specified would be listed down.
Well my job for today is done, now its your turn bud! Without further ado quickly scoot back to our user guide to know more about this feature and start creating insightful articles of your own!
Cheers,
Bala
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Sticky Posts
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching throughOpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyPlug Sample #5 - Read and write values/data in a Google sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,Speak Your Customers' Language: SalesIQ's chatbots now support 30 languages 🤖
We're unveiling some major upgrades to our chatbot that are set to revolutionize your experience! Now SalesIQ support 30 languages for both Zobot and Answer bot. By speaking your customers' language, you can enhance engagement, improve customer satisfaction,Attention Deluge Developers: Important Update Regarding "Send Email Deluge Task"
Hi Deluge Users, We hope this message finds you well. We would like to inform you about a recent update on the Send emails deluge task. If you are using this deluge task (SalesIQ Scripts) for your Zobot, widgets, or form controllers to send emails, please
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー