Live chat just got a lot more functional, flexible, and customizable, with our new and improved integration with Zoho SalesIQ. With this integration, your chat channel is now powered by SalesIQ. The integration runs both ways, so users can access chat tickets from the SalesIQ interface as well. Operations that can be performed on SalesIQ can now be performed from the Desk interface too.
Here are a few key details of the integration:
More functional
- Real-time chat translation (powered by Google Translate)
- Automatic conversion of chats to tickets (configurable from the SalesIQ side)
- Access to all the features of a chat widget whenever there is an update from SalesIQ.
- Existing features include FAQ articles, conversation view, blocking an IP, and making an audio call.
More flexible
Agents can use the Desk interface and the SalesIQ interface interchangeably. With the right permissions, agents can handle chats and perform ticket actions from either platform.
More customizable
For non-branded departments, you can now create more than one chat embed. Each widget can be customized with a unique look and feel.
Mobile friendly
Agents can view and reply to chat requests from the convenience of their mobile phones, on the Zoho Sales IQ app.
With all this transparency and two-way flow of chats, be available for your customers the instant they need you, and a full range of tools at your disposal.
Happy ticketing!
Cheers,
Team Zoho Desk
Here are some screens for your reference:
Setting up - Zoho Desk side
Custom Settings - Sales IQ side
Chat conversation - customer side
Chat interface - Agent Side
Google Translate - Agent side - via Mobile App