Tip #2 - How do I schedule my agents?
Operator Scheduling
The most common question I get while doing live chat is “How many operators do I need and how do I determine when it’s best to schedule them to be on duty?”
Fortunately there is an easy Solution in LiveDesk which helps you to make your decision.
Where to find?
The LiveDesk Report -> Visitors-> Visitor details -> Click Hours
Easy Fix
On this page you can see overall visitor traffic on your site, the number of visitors who chatted with you at a particular time.This is super helpful to determine your heaviest traffic time and when people are most likely to initiate chats with you. In this way you will get a better grip on when to schedule multiple operators or when you can pretty much hold down the fort by yourself.
Organize and Enlight your Operations,
Ralph
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Ralph Martin
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