TLS v1.2 Upgrade and Client Component Update for Zoho CRM

Hello folks,

Please note that, we will be deprecating support for browsers, APIs, and Plugins with older protocols from today (13th May 2019).

Please be informed that we will be retiring support for browsers, APIs, and Plugins with older protocols by October 31, 2018. After this date, you will be required to use browsers, APIs and Plugins that support TLS v1.2 and the latest client component updates we've made in Zoho CRM.

We have made some changes in our client components for better performance and user experience in Zoho CRM. In order for these changes to be supported and to meet the updated PCI standards, you will be required to update your processing solutions to TLS v1.2.

How can you adapt to this change?
We recommend that you use any of the following browsers, that will support this latest update:

Google Chrome, version 49 and above
Mozilla Firefox, version 44 and above
Safari, version 9 and above
Internet Explorer, version 11 and above
Opera, version 45 and above

The following versions of the mobile platforms support the latest update:

Google Android, version 4.1 and above
iOS, version 5.1 and above
Windows phone, version 8.1 and above

Kindly update your Office and Outlook plugins to the latest versions from the respective links:

MS Outlook plugin 32 bit
MS Outlook plugin 64 bit
MS Word plugin 32 bit
MS Word plugin 64 bit
Mail Merge (To do mail merge from IE in MS Word)

If you are using any of the following programming languages, you will have to upgrade it in order to communicate with our API:

Java 6u45
Java 7u25
OpenSSL 0.9.8y
.NET 4.5 and below
.NET 4.5 (settings should be changed to enable TLS 1.2)

PhoneBridge: If you are a PhoneBridge adapter user, please make sure you are using the latest java version (Java 8) in the machine/server where you have installed our PhoneBridge adapter.

SalesInbox: Please ensure that you update to the above mentioned browsers that will support the latest update.

What is TLS?

Transport Layer Security (TLS) is a cryptographic technology protocol used to provide secure transfer of sensitive information over the internet.

Why is this update necessary?

According to PCI standards, TLS v1.2 is the most advanced protocol yet as it eliminates the vulnerabilities faced by the previous versions, i.e, TLS v1.0 and v1.1. All users who use secure servers and browsers to access the data and API from Zoho are expected to make this update. If you are using a Webhook to link Zoho to an external site, your browsers are required to support HTTPS and TLS v1.2.

We have also made some major enhancements in client components that will not be supported in old browser versions.

You can refer to this link for further details regarding the requirements. You can also use this link to test if your browser supports TLS v1.2.

Additionally, for API users, we will add a warning node when the connection is made from unsafe systems. We will keep you posted in this space for further updates.

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Extension pointers for integrating Zoho CRM with Zoho products #8: Upload and manage Zoho Workdrive folders and files from within Zoho CRM
Keeping records on your customers and business prospects is essential for tracking data, conducting follow-ups, and running a business smoothly. When you use two separate applications, and store relevant data in each, checking and tracking data becomes
Extension pointers: Handle cases with personalized solutions using custom actions
In our last post, we detailed the steps involved in creating a custom action and the workflow from the developer and end user's side. Now let's look at a working example of how we can create a custom action and implement it in a Zoho CRM account to make
Extension pointers - Simple yet significant pointers #13: On change of field value for CRM variables
CRM variables provide global access to a variable across an entire extension. They also help in the storage of user-specific data provided by the user at the time of installation, which can later be fetched to perform data functionalities. Additionally,
Extension pointers: Extend end-user benefits and allow personalization by implementing extensions with custom actions
From our earlier post on custom actions, we know that we can create templated actions, share them with end users, and allow them to reuse those actions to achieve personalized outcomes. In this post, we'll look at how custom actions make it easy for users
Extension pointers - Simple yet significant pointers #12: Functions for Zoho CRM extensions
Functions are essential in achieving logical functionality for an extension. You can easily code your functions in Deluge using drag-and-drop tools to meet your requirements. How to create functions for Zoho CRM extensions in Sigma Go to Sigma and select