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                                  • Announcements

                                  • Attention: Modification to the Get Agent API

                                    Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,
                                  • Deprecating the departmentIds query parameter

                                    If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented
                                  • [BREAKING]: Webhooks' callback waiting times are reduced

                                    As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most
                                  • Major Change: Handling Time Zone Compatibility in Time Entry APIs

                                    Dear Zoho Desk API users,  We recently identified a compatibility issue related to time zone conversion in our time entry APIs.  Here's a detailed breakdown of the issue and the change you need to make to resolve it.  The Issue Our time entry APIs (GET 
                                  • Functional Change: Validating email IDs in Zoho Desk REST APIs

                                    Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs.  Until now, only basic validation of email IDs was being carried out in our APIs.
                                  • Most Discussed Topics

                                  • Marking a Desk ticket as Unread after merge

                                    We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found the
                                  • Ticket owner for desk ticket can't be set using Zapier "Create ticket" function.

                                    I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if I
                                  • Error 403 (forbidden) when using get ticket API on a ticket in a new department

                                    Hi We use get ticket API and it works well. We created a new department and when we try to use the same API on the tickets from this department, it fails with the error: b'{"errorCode":"FORBIDDEN","message":"You are not authorized to access this resource."}'
                                  • How to add sort order to API

                                    Hi, I have tried using the parameter ?sortBy=createdTime on this api https://desk.zoho.com/api/v1/tickets/xxxxxxxx/conversations?sortBy=createdTime but its saying its an invalid parameter. Is there a parameter to sort on this API? Dane
                                  • Re-create auth token

                                    I need to re-create a self-client auth token, with the same scopes (and additional ones) as the current token. Is there a way to view the scopes assigned to the current token to ensure that no scopes are missing when creating the new one?

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