I'm not sure about when this problem did occur. It was displaying the same value as the Zoho Desk report. My guess is that I did check it for the last time about a week ago and it was correct at the time. I have synchronized the data for more than one time to be sure that it wasn't a synchronization issue. Could you please check the reason for it.

The total ticket count on the Analytics report should be 59 instead of 15. The total ticket count is being displayed as 762 on the Analytics report whereas it is 760 on the Desk report so the data seems to be included in Analytics but the filter does act incorrectly. I haven't checked all of the other "group name" values but the ones that I've checked seem to be in sync with the Desk report numbers. This issue does only exist on this particular group name item.