Hi Zoho Desk Team,

Hope you're doing well.

When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho Projects, this option is available  - allowing users to link issues directly to the relevant task or subtask.

We would like to request that this functionality be added to the Zoho Desk → Zoho Projects integration, so that when an agent reports a bug from a ticket, they can: Choose the relevant Project, Select the Task List (if applicable), and Pick a specific Task or Subtask to link the reported issue to.

This improvement would ensure that bugs are properly connected to the exact work item they relate to, making it easier for developers and project managers to track, prioritize, and resolve issues efficiently.

It would also help maintain better alignment between support tickets and project tasks, eliminating the need for manual reassignment or post-linking within Zoho Projects.

Thank you for considering this request.

Best regards,

Ram