Hello,

I am experiencing an issue with my shopify domain email setup and would appreciate your help.

Current situation:

• I can successfully send emails using Zoho.

• I can receive emails from some services (for example, Facebook).

• However, I cannot receive emails sent from Gmail addresses.

My DNS is configured and the domain status shows as active.
Below are the current MX records configured:

• mx.zoho.eu (Priority 10)

• mx2.zoho.eu (Priority 20)

• mx3.zoho.eu (Priority 50)

• mx.zoho.com (Priority 10)

• mx2.zoho.com (Priority 20)

• mx3.zoho.com (Priority 50)

SPF and DKIM are configured.

My questions:

1. Is having both .eu and .com MX records causing a conflict?

2. Could this be the reason Gmail emails are not being delivered?

3. How can I verify which Zoho data center my account belongs to?

Thank you for your assistance.