Add help center users to groups before they have accepted their invite to help desk
Is there a way to add users to user groups before they have accepted their invite to the help center? I have segmented some knowledge base articles for certain customers using user groups. But I can't seem to add users to those groups until they have accepted the invite I'm sending.
This is a problem, because when the user accepts the invite and goes straight to the help center, they cannot see their group's resources. This is confusing for them. I have to see they've accepted and then add them to the group.
Any suggestions appreciated.