Hello,

I hope you’re doing well.

I have a few questions regarding Helpdesk and SalesIQ:

1. Can the emails sent to customers via helpdesk tickets be fully customized — including signature, subject line, and other elements? Also, is it possible to send these emails from a custom address such as
   justask@testcompany.com
   instead of
   support@testcompany.zohodesk.eu
   
   
   I would also have the same questions regarding the chat transcript that is sent afterwards.
   
   
2. How can we automatically add an email address in CC for all outgoing helpdesk emails?

Thank you very much in advance for your support. I appreciate your help!