Attachments on templates so they are ready to go...
My users love the templates, it saves them time as they no longer have to cut'n'paste from xls into outlook, just click two buttons. For out standard templates, (Interview, Reject, Hire, etc.) we have a number of standard attachments (e.g. map / location). If we could have these files already attached to the template so they automatically get included on the outbound email it would reduce the number of errors, improve quality and efficiency.