We're using Zoho Desk standalone (without CRM) for our B2B2B SaaS company, where we support both direct clients and their end customers.

Challenge: We need agents to visually identify tickets from clients who were referred by specific affiliates directly from the tickets table/list view.

Attempted solutions:

• Creating special SLA types for these clients
• Adding custom fields to Account/Contact records (will not show in the tickets table?)
• Using different communication sources (not viable)

The issue is that while custom Account/Contact fields can store this information, they don't appear in the tickets table view where agents need to see this distinction immediately.

How can we implement a visual identifier in the ticket listing to help agents quickly recognize affiliate-referred clients without opening individual tickets?

Appreciate any suggestions!