I have an active Basic (Monthly) subscription

(valid period: Dec 24, 2025 – Jan 24, 2026),

but the system still limits survey creation to only 3 surveys,

which matches Free plan behavior.

The subscription appears active in Portal Information,

however the Survey module has not been unlocked.

Please re-sync or reassign the Basic subscription to this portal.

I have attached screenshots for verification.

Thank you for your assistance.