In our previous post, we discussed the significance of connections, identified their types, developed a predefined connection, and demonstrated how it can be integrated with Zoho Books using an example. In this post, we'll walk through the process of creating a custom connection using an example.
Custom connections facilitate the integration of applications with Zoho Books by aiding in configuring the required application's connection manually by providing application-specific details. Let's go over the steps involved in configuring custom connections in detail using a use case scenario.
Use case
Let's say an organization uses Zoho Books to manage its financial operations. To improve sales for the organization, one must contact and communicate with multiple clients, as well as check in with vendors on a regular basis to remain up to date on new products on the market, take demos, and assess whether the products need to be brought into the organization.
In these cases, it is best to schedule appointments with clients and vendors in order to conduct business in an organized manner. This can be easily performed by integrating an appointment scheduling software so appointments can be scheduled with a click.
For our demo purpose, let's consider Zoho Bookings as the appointment scheduling software. Since it is not available under the default list of services in predefined connections, let's create a custom connection to achieve this.
Steps to create a custom connection
- Go to Sigma and access your workspace.
- Enter the developer portal of the Zoho Books extension you're creating a connection for.
- Navigate to the Build section and click Connections.
- Click New Connection to create a new connection.
Note: Alternatively, you can use the View All option under a connection type to see all the services under that particular connection type and begin creating connections.
- Choose Custom Services and click Create Service.
- Provide the details of the service.
➤ Enter a name for the service, and the service link name will be immediately filled in.
➤ Choose the authentication type that corresponds to the authentication mechanism supported by the service for which you are building the connection. These details will be available as part of the service's API documentation. For our example, we'll use OAuth2, because Zoho Bookings supports it as an authentication mechanism.
➤ The remaining fields to be configured for the service differ based on the authentication type used. In our case, the parameter type is Header, and the grant type is Authorization Code.
➤ Please refer to the table below for the values that need to be configured in the remaining fields.
Authorize URL | |
Access Token URL | |
Refresh Token URL | |
Scope | zohobookings.data.CREATE |
- Finally, click the Create Service button.
- The service is created successfully. Click Create Connection to create a connection for this service.
- Provide the connection details, select the scope, and click Create and Connect.
- Proceed with the flow to accept the scopes and authorize the connection.
The connection is now authorized, and you'll be directed to the connection details page. This page will also contain sample code in both Deluge and JSON formats that can be used to utilize this connection as part of your extension components. Depending on which component you want to invoke the connection in, you can use the appropriate sample code format.
Additionally, a predefined connection for Zoho Books is created to perform operations on Zoho Books data to implement our use case. Get more information on predefined connections in our previous post.
Now, in accordance with our use case, let's create a custom button that includes this connection to schedule appointments (in Zoho Bookings) with clients and vendors using Zoho Bookings with a single click (from Zoho Books).
We require two custom fields for our logic, one for setting the meeting start time with the client or vendor, and the other to display the Bookings appointment calendar link once the meeting is scheduled.
- Create custom fields for the Customers and Vendors module by selecting Preferences > Customers and Vendors > Field Customization > New Custom Field.
- Next, create a custom button and include the logic to schedule an appointment.
- Create a custom button for the Customers and Vendors module by selecting Preferences > Customers and Vendors > Custom Buttons > New.
Book meeting custom button function Deluge code - Please find code snippet as an attachment in the post
- In the above code, the Get Contacts API of Zoho Books is invoked through the InvokeURL method using the predefined connection to get the contact/customer details for whom the appointment has to be scheduled in Zoho Bookings. Refer to this post to get complete details on the parameters required to call the InvokeURL method.
- From the API response, the required details are fetched from which the start time (custom field data) is formatted to the way required by the Zoho Bookings API.
- Next, the Zoho Bookings API to get the service ID and staff ID are invoked consecutively through the InvokeURL method using the custom connection created.
- The Book appointment API is used to schedule the appointment using the service ID, the staff ID obtained from the Zoho Bookings API, and customer details obtained previously via the Zoho Books API.
- Finally, using the update contact Zoho Books API, the Zoho Bookings calendar URL is updated in the custom field created to display the calendar booking URL.
We've now completed the extension setup for our use case.
After testing and publishing the extension, as per our use case, you can book a meeting for a Zoho Books customer through Zoho Bookings and have your Zoho Bookings calendar reflected inside Zoho Books as well.
z
This is an example demonstration of the benefits of using a custom connection in a Zoho Books extension. This is a versatile use case that may even be used to schedule an internal meeting with your Zoho Books teammates who are working on a project. Similarly, this use case can be enhanced and implemented based on your needs.
We hope you found this information useful. Keep following us for more tips.
SEE ALSO
Recent Topics
Add Sequential Processing Option in Zoho Flow
Hi Zoho Team, I hope you're doing well. We would like to request a new feature for Zoho Flow: the ability to configure a flow to run in Sequential Processing mode — meaning, each instance of the flow waits until the previous execution is fully completed
Zoho Sign URL cannot be embedded in an iframe on the React side.
The Zoho Sign URL cannot be embedded inside an iframe within a React application (or any web application) because Zoho enforces a Content Security Policy (CSP) that explicitly prevents iframe embedding from external origins. When attempting to load the
Zoho CRM Developer Series - Queries
Hey everyone! We’re excited to invite you to our next Zoho CRM Developer Series focused on Zoho CRM Queries, happening on June 5, 2025 and June 26, 2025. Whether you're working on CRM customizations, integrating with third-party services, or just curious
Can Clients have Access to their record Attachments in Client Portal
Is there a way to have allow clients access to attachments in their client portal? Attachments is currently hidden in the client portal and I cannot find a way to allow client access. Thank you!
Canvas: how can I edit theme?
This says "Theme Colours", and I would like to edit theme colors (and styles ala CSS). How can I edit these "Theme Colours"? I'm a software developer, so just point me in a direction where I can alter code if needed.
CRM For Everyone - Bring Back Settings Tile View
I've been using CRM for Everyone since it was in early access and I just can't stand the single list settings menu down the left-hand side. It takes so much longer to find the setting I need. Please give users the option to make the old sytle tile view
Mass Update of Lookup Fields not possible
Hello List I've created a custom field for Leads and Contacts 'Current Campaign'. This is very Handy as I can filter leads and then related them to a campaign. Everything ready, but then I realized that mass update doesn't work for lookup fields... a
are Zoho Meeting and Zoho Webinar two separate products?
hey all, i'm new to Zoho One and I'm trying to figure out what's the best platrofrm to do a Webinar for my subscribers. I see that Meeting have a Webinar option, but i see there's also a separate product (?) called Zoho Webinar. Are these two actually
Very Worst Experience = Screen sharing was Awful. There is a huge lag. I switched to Google meet, with same network speed, there is no lag at all.
Very Worst Experience = Screen sharing was Awful. There is a huge lag. I switched to Google meet, with same network speed, there is no lag at all. Requesting you to work on your improvements. Otherwise this will give a very poor experience. Thanks,
Enable Native Zia Integration in Zoho Mail Without Requiring OpenAI API Key
Hello Zoho Team, We hope you're doing well. We would like to request a feature enhancement for Zoho Mail's integration with Zia, specifically concerning the AI-powered capabilities like: Auto-complete sentences Generate email content Summarize email Currently,
Email policy not working?
Hi, I created an email policy called "default", under which I created a "default" entry for the access items (the third icon with the key). I've set everything to "ON" (POP, IMAP, ActiveSync, etc.). But then when I create a new user and check it in Mail
One notebook is on my Android phone app, but not on Web or PC app.
This problem started in stages. At first my phone was occasionally failing to sync. Then I noticed two things added to my Phone App. One was an existing notebook had a new cover, and the other was a new Note Card with an odd text in it. These were only
Admin Training
Hello, I would like to get admin training on Zoho Projects. Has anyone had success in finding a class or resource for something like this? Are there any partners out there that offer this kind of training?
Why can't we change or delete the first page of a Zoho PDF?
I've noticed that it's not possible to move or delete the first page of a Zoho PDF, why is that?
Latência
Estou com bastante latência 200ms em São Paulo Brasil para o endereço mail.zoho.com, e email demora para carregar as vezes trava como está por ai ? segue print sabem se é normal ? ping
How to change the module for contact sync from Accounts to Accounts & their Contacts?
Hi, My ZOHO CRM integration is broken and pushing the errors for sales orders and invoices, the error message is: "The customer associated to this record is not linked to module chosen in the current contact sync configuration." So, Now I'm trying to
Top Menu Disappeared from Blog Page
Hi, Our top menu disappeared at Blog Posts page. However, it's still visible any other page on the website. I attached two screenshots, so it can be understood clearly. How can we bring back top menu? Thanks, K.
VOIP integration
I emailed this question to rishi but never got a response. I notice when I mouse over phone number it has a link to launch into SKYPE. We dont use SKYPE we use Xlite SIP client. Is it possible to change that link to launch our client API? If so how? If not any plans to make that VOIP integration customizable?
Add "Ask Zia" Functionality for Report Creation in Zoho Desk
Hi, How are you? We’ve noticed that Zoho CRM offers a very useful feature called "Ask Zia", which allows users to enter natural language prompts to generate reports quickly and easily using Zia's AI capabilities. Currently, Zoho Desk does not support
I can't use zoho in my personal computer
Facing error on monitor Oops! An error occurred
My Zoho Account Not Working, Suddenly its stoped
Hello Team, our company email account is not working, we are not receiving email. Website: www.urgentdubaivisaonline.com Email: social@urgentdubaivisaonline.com
MX verification
Dear All I face a difficulties to verify MX records in my domain alfagrouptrading.sk it is since two days. records are correct and I am waiting for 48 hour I send email shown in the error message with no reply.in addition, it supposed to be propagated
I'm not receiving emails.
Hello. I'm having an issue in which I am able to send emails using my zoho mail, but I seem to be unable to receive them. please help.
Change zoho email address
I am displeased with the email address I created. It's too long.
Departments Limit
There is a limit of departments that i can have on zoho desk?
How to create a form using both contact and account fields?
I am sending a prefilled form from CRM with fields mapped, to update records in CRM. If I link the CRM field to the Contacts module, the Account Name field doesn't come up as an option in CRM. If I added it under Related Fields, my understanding it would
Boost your Zoho Desk's performance by archiving tickets!
The longer your help desk operations are, the more likely it is to accumulate tickets that are no longer relevant. For example, ticket records from a year ago are typically less relevant than currently open tickets. Such old tickets may eventually lead
Are Zoho Help Center Email Notifications Customisable?
Hi, I would like to find out if the Zoho Help Center email notifications can be customised to add our own styling and branding? These are the notifications that get sent when a client adds a new topic, adds a comment, signs up to the help center, etc?
Sharing and Converting Custom Reports Across Departments in Zoho Desk
Hello, We initially started using Zoho Desk with a single department (Department "A"), which included multiple teams. Nearly a year later, we identified several limitations that led us to create three additional departments ("B", "C", and "D") with replicated
Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually
Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able
Delivery note from order or from offer
Hello, in our company and in a lot of companies in Italy, the standard workflow is (in order): 1) Offer 2) Customer order 3) Delivery note. We can have also more delivery notes in one month. 4) Invoice at the end of the month from delivery note (so only
Sesiones 1:1 en Zoholics España 2025
Una de las experiencias más valoradas por los asistentes a Zoholics son las sesiones 1:1 con nuestros expertos técnicos. Este 2025, las traemos de vuelta con aún más fuerza: cada entrada a Zoholics España 2025 incluye una sesión individual gratuita de
"The email sending domain must have an active and functional website so that we can proceed with the review."
I've requested the approval of my account, and got the following response back: "The email sending domain must have an active and functional website so that we can proceed with the review." This is absolutely false. The website I have provided has been
Upload File via email
Will there be an option to upload a file via email?
How to use milestones and task lists effectively
I am trying to use Zoho Projects for my development process. My goal is to manage project status and provide reports to the customer. I am developing an app (2 apps to be precise: 1 for Android and 1 for iOS) I originally thought my milestones would be: 1. Analysis and Design 2, Android Development 3. iOS Development 4. Web Console Development 5. Quality Control 6. Deployment But then I needed a tasklist before I created a task so it was sort of duplicated with tasklists being a superfluos duplicate
External calls & email notification limits
Salut, I was doing some testing of SMS and Email notification yesterday, on the development environment, and got an error due to External calls exceeded. I know that my plan has 100 email & external calls limit, but in my billing page, I do not see those
How to get custom estimate field to display on existing or new services?
I am using FSM. I recently added a new custom field to Service Details to help categorize my services. I can see the newly added field as a column on the service list view. However, when attempting to update an existing or create a new service, I don't
How to turn off notifications for shared mailbox?
It seems like a pretty common use case for shared mailboxes is getting notifications that are relevant to multiple people. That type of email tends to be high-volume and not time sensitive, the type of thing you check once a day to see if anything is
Problem using for each in subform
I have a subform in one of my forms, and sometimes I have to use a for each statement in this subform. Now, my problem is, I've seen it suggested everywhere that the syntax is supposed to be: for each var in SubformField Every time I tried this doesn't work for me, so I have to use: for each var in input.SubformField It isn't exactly a problem, but, let's say it's on the 'on user input' action of one of my fields, if I need to edit this action for any reason, when I click on it, it removes the input
Lookup field display in Zoho Analytics
Hello, I think I am missing something very obvious, but I can't figure it out: I have 2 lookup fields in my "Deals module" -> One for the account that we have the project with and one for the beneficiary account. Both fields refer to the "account name"
Next Page