Can a notification be raised if an account raises more than X tickets in a given period of time

Can a notification be raised if an account raises more than X tickets in a given period of time

Hi ZohoDesk,

We would like to raise awareness that a particular customer has raised X amount of calls in a short period of time.

We have had instances where Account Managers, End Users and Technical Staff have all logged calls and different members of the team have picked this up which doesn't give an overall picture that this customer should be approached from a management level.

Is there any way that we can get a notification, if any Account logs X calls within a given period, notify Management, even if this is a scripted solution?

Many thanks

Rich