Cannot authenticate due to new phone

Cannot authenticate due to new phone

Help please!  I have been unable to get to my email due to the two factor authentication.  I changed phones and the old phone will no longer generate the correct code but the new one does not have the Google authentication set up for Zoho.  I have emailed support but have only gotten one response asking me a few questions.  I still have the same phone number associated with the account but can't seem to get any help.

How can I get to my email????  

There may be some confusion due to my company having a zoho projects enterprise subscription but the email that is blocked is for personal use, not how I am logged in here.  I would rather not post the email address in these forums unless absolutely necessary.

Thank you!