Recent Topics
CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more
Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),
Cross Module Filtering – Use Fields from Lookup modules in Custom Views criteria and Advanced Filters
Hello everyone, Zoho CRM now enables you to achieve deeper filtering of records in a module, using fields of a lookup, thereby enhancing your data management experience manifold. This filtering based on lookup module fields is now available in advanced
RouteIQ for Zoho FSM
Beste, Zou wel top zijn dat we een RouteIQ hebben voor FSM aangezien we constant moeten zien wat de beste route is voor onze monteurs. Nu moeten we een speciale aparte programma hebben om de beste route te berrekenen voor onze monteurs aangezien de planning
Introducing Pre-Offer in Zoho Recruit
Finalizing an offer is not always a one-step process. Recruiters and candidates often need to discuss compensation, benefits, joining dates, or other offer terms before reaching a final agreement. Managing these discussions outside the hiring system can
Python function + AWS S3 Connection: 403 "HeadersNotSigned: host" - same call works from Deluge invokeurl
Summary Calling AWS S3 through an existing Connection from a Python function always fails with HTTP 403. AWS reports the host header is present in the request but not included in the SigV4 signature. The identical URL and Connection work from Deluge invokeurl.
Deleting unwanted ticket replies
Hello, In a Zoho Desk Ticket thread, sometimes one of the recipients has auto-reply activated. This creates a new message in the Ticket thread that not only pollutes the thread, but most importantly cannot be replied properly because usually auto-reply
Introducing parent-child ticketing in Zoho Desk [Early access]
Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
Using workflows to automatically set classification of new tickets
Hello, I am trying to use a workflow to set a classification for a new ticket that is created via an email coming into my desk department. The workflow is working fine if I create a ticket from within desk, however if a ticket is emailed in then this
Bank Feeds - Multiple Orgs / Multiple LLCs
Hi, We are migrating our books over from another service, and trying to connect our bank feeds. We have 3 separate LLCs, and 3 separate orgs in Zoho Books. We want to connect the bank feeds for each entity to each org. However, when we connect the 2nd
Add Comment/Notes to Each Action in Zoho Flow for Internal Documentation
It would be great if Zoho Flow could introduce a field to every action where we can make an internal note about why we are doing something with a specific action. This is especially helpful if more than one person from the organization handles automation
I am facing a problem with an if-else condition
If I use if, else if, and else conditions in Deluge with the same variable name, sometimes the variable causes an error because the same variable name is present in every block
Zoho Lens Feature Update: August 2026
Mobile browser sessions get a sharper look and toolkit We've revamped the session toolbar for a smoother experience and added more capabilities like unified annotations, color picker, OCR, QR/barcode scanner, flashlight, and network performance monitoring.
Zoho Lens Feature Update: July 2026
Get instant answers, mid-session Say goodbye to switching tabs mid-fix. Zia Answer Bot is an in-session AI assistant that lets technicians clarify technical doubts on error codes or compliance measures and get instant answers, right from within their
Zoho Lens Feature Update: June 2026
Better video, even in low-connectivity sessions Zoho Lens now manages your device's resources more carefully during low-connectivity sessions on mobile browsers, keeping video resolution at the best quality your network can support. The result: smoother
Zoho Lens Feature Update: May 2026
Mute audio by default Admins can now mute end user's microphones by default before a session begins. Head to Settings > Preferences and enable the option to turn off the microphone for every session. This keeps every call clean and distraction-free, especially
Zoho Lens Feature Update: April 2026
Introducing Zoho MCP for Zoho Lens Build your own MCP server to connect LLMs like GPT or Claude directly to Zoho's APIs, data models, and actions. For Zoho Lens, this means triggering AR remote sessions, scheduling or rescheduling them, pulling session
Zoho Lens Feature Update: March 2026
Self service portal for customers We just made support requests a whole lot simpler. The self service portal lets your customers submit an issue by just scanning a QR code or clicking the portal link, and get connected to the right technician. AR sessions
Zoho Lens Feature Update: February 2026
Snapshot restoration for disconnected sessions Technicians taking snapshots during a remote assistance session need not worry about losing them if they close the session tab accidentally. Snapshots are restored once they rejoin the session, ensuring support
Zoho Lens Feature Update: December 2025
2D arrows for customer app Customers who join a Zoho Lens session from a device that doesn’t support AR can now add 2D arrows or revert the placement with Undo if it is done accidentally. Support for undo option extends to scenarios where technicians
Zoho broke Client Script with the Quick-Create Client Script
So, Zoho broke Client Script. Most likely inadvertently, but it's broken never-the-less. Prior to the Quick Create client script update, creating a new record using quick create would trigger the parent page on Script(s). It does not any more. So if I
Zoho Lens Feature Update: November 2025
Smarter AR Arrow Scaling in iOS We've optimized AR arrows! They now automatically adjust their size and position based on the distance between your device and the object you're pointing to. This ensures they are always perfectly visible and accurately
Zoho Lens Feature Update: October 2025
API Support for Rescheduling Sessions We've enhanced our existing range of external APIs to provide support for rescheduling already scheduled remote assistance sessions. This update gives your integrated systems more flexibility and control over session
Related Lists in Email Templates
Hi Zoho team, I would love to see a feature where related list information can easily be added to an email template (instead of mail merge). I have a client who books flights for their customers. They do this through a Flights module so all booked flights
Zoho Lens Feature Update: September 2025
Enhanced Video Quality for Android Devices We've rolled out significant enhancements to the video feed for Android devices. Technicians will now experience a substantially better remote session overall, thanks to improved video clarity and a smoother
Zoho Lens Feature Update: August 2025
Annotations in Non-AR Mode In Non-AR sessions, screen annotations are now more efficient. The system automatically pauses the screen share during annotation input and resumes it afterward, ensuring precise placement without disrupting the session flow.
Introducing Incentives for Zoho CRM: Build, automate, and track sales commissions
Dear Customers, We are here with an amazing news! We built a direct solution to help manage your commission provisioning activity in your business. From creating commission plans to issuing payouts, this application leverages your sales reps’ performance
How to pass parameter through a anchor tag in html snippet
code :<a href="https://creatorapp.zoho.in/mkmtraining235/theatre-management-system/#Page:Movie_show_listing_page?Movie_ID=<%=movie.ID%>" class="movie-card" target="_self"> but when i try with the a text values it redirect to the first page that i createdbookingFormUrl
CRM Contacts Search is overbuilt
There is a lack of a general search box. It would be a lot easier to go to a general search box. You search a city or a last name or whatever in he same box and just get results. Having to navigate down through the filter fields to find the right filter,
Last Synchronisation done date time in Zoho analytics
Hello Team, We are working on many great features, but I think we've overlooked a small feature that would provide significant value to users. Whenever data is synced from Zoho CRM, Forms, or any external source, users currently have no way of knowing
Zoho Forms Spam Submissions
Hello community! It seems that after updating the Recaptcha settings on our newsletter form (Zoho Forms), we keep getting low quality spam emails subscriptions. I first used 0.5 treshold on invisible google captcha, then raised it to 0.7 but to no avail.
Editing plain text files
Is there any way to edit plain text files through Zoho Docs or any related service? I do most of my writing in plain text format for a wide range of reasons, sometimes by necessity and sometimes by preference to ensure maximum accessibility in future. My many plain text files include general notes, long documents (often using markdown or latex), numeric data, and code. I can open and view these files in Zoho Docs. But to edit I must open them in Zoho Writer, which warns that a new Zoho Writer document
Can I see who has unsubscribed?
I am getting ready to send my first campaign. I created a subscriber list with just my e-mail address because I wanted to test the unsubscribe function. After unsubscribing, I went to my subscribers list, which now shows no contacts and one unsubscriber. But I can't see who unsubscribed. I need to be able to see this for other purposes. How can I see the e-mail addresses of unsubscribers?
Zoho Lens Feature Update: July 2025
HD Snapshots Technicians can now capture high-quality images directly from the customer's mobile camera during a Zoho Lens session using the Snapshot feature. Delivering sharper, high-definition images for better remote assistance, improved issue diagnosis
[Live webinar] Learning Table Series: Agent-assisted application development lifecycle
Hello everyone, We are excited to invite you to another edition of the Learning Table Series webinar. Building an application involves more than just development. It starts with understanding business requirements and planning the solution before building
Functions support in review process actions
Hello everyone, Zoho CRM's review process actions now support functions, giving users complete flexibility to automate activities in all phases of record involvement in the review process - on submission, on review completion, and on rejection. Until
Como conectar a API de Conversões da Meta com a Zoho (Analytics, CRM e SalesIQ)?
Não estou conseguindo saber de quais anúncios são os leads que chegam pelo SalesIQ e nem como retornar a informação pra Meta dos leads que tiveram conversão em venda.
Zoho Lens Feature Update: June 2025
Smarter scheduling and stronger AR performance Improvements to our existing Schedule Session APIs and enhancements to AR capabilities to ensure reliable performance across diverse environments.
Zoho Lens Feature Update: May 2025
Zendesk – Zoho Lens Integration No more back-and-forth—now, you can resolve Zendesk tickets faster with Zoho Lens! Launch AR-powered remote sessions right from your helpdesk for faster, more effective issue resolution. Know more. Zoho SalesIQ – Zoho Lens
Zoho Lens Feature Update: April 2025
Introducing Geolocation This new feature offers enhanced location verification, enabling businesses to improve accuracy, ensure reliability, and optimize operations using the geolocation feature. Know More Enhanced measurement in Android devices This
What's New in Zoho Analytics - August 2026
Hello Users! This month puts you in control of how your analytics moves: promote content safely between workspaces with Deployment Management, govern data access and sign-in more precisely, and make your forecasts smarter with external drivers. There's
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