I need an urgent escalation here. We had a botched data migration for our company and it is causing us issues (impacting our business productivity and revenue). I sent an email to the support team and regional account manager. NO ONE HAS BEEN RESPONDING TO US AND WE ARE NOT HAPPY WITH THE SUPPORT WE'RE RECEIVING. The paid account is under
Silvia@italentcorp.com as well as our other paid users. Do not look up my email as I am not a paid account on Zoho Recruit. I am a paid user and admin for Zoho CRM. DEFINITELY NOT HAPPY HERE.
We gave clear instructions to Zoho support and they still managed to mess things up. When we tried to work with support, they told us we need to pay more money to fix something they migrated for us.
If you're reading this post... be careful. The product works fine but the support has been less than stellar so far. There is no escalation point. You have to go through this crappy email / case tracking system with no phone # to talk to someone live.
I finally chose to go nuclear because they were complete non-responsive even after I copied the Regional Account Manager here in the Bay Area. I'm having second thoughts about this now unless it gets resolved FAST.
You will be held hostage with your data and poor service so do your own due diligence.
Brion Lau VP of Marketing